This 18-month apprenticeship sits within Access Islington, the council's central contact point for residents, spanning its hubs and call centre. The work is daily face-to-face and telephone contact with residents, recording applications and decisions on council systems, and helping with data collection. Apprentices study for a Level 2 Customer Service Practitioner qualification in dedicated working time, with a buddy or mentor. Entry is limited to Islington residents, care leavers or school leavers from the last 12 months, and starts January 2027.
What the job involves
- Respond to resident enquiries by phone and in person
- Record resident applications, actions and decisions on IT systems
- Assist with data collection
- Use Word, Excel and internal systems as needed
- Study for a Level 2 Customer Service Practitioner apprenticeship qualification
- Study Maths and English if no GCSE or Level 2 equivalent is held
- Take part in the council's apprenticeship network and development activities
What’s required
Qualifications
- No existing qualification at a similar level or above in customer service
Experience
- No extensive customer service skills or experience
Skills & knowledge
- Pass course entry tests, for example in Maths and English
Checks & eligibility
- Right to work in the UK
- Proof of address
- Satisfactory references
- Occupational Health clearance
- DBS check at the appropriate level, if applicable
- Overseas criminal record check, if applicable
Other
- Aged 16 or above
- Islington resident, Islington care leaver, or Islington school leaver in the last 12 months
What’s offered
- Up to 31 days annual leave, rising to 36 after five years of local government service
- Flexible working arrangements and a 35-hour working week
- Dedicated study time within the working week
- Learning and development opportunities
- Local government pension scheme
- Cycle to Work scheme
- Discounted gym memberships
- Local discounts on restaurants, shops and beauty services
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