At a Glance
- Tasks: Support customers with repairs, resolve enquiries, and keep everyone updated.
- Company: Join Thirteen Group's Awaab’s Law team in a hybrid role.
- Benefits: Enjoy 28 days annual leave, birthday off, and great pension contributions.
- Other info: Opportunity for career growth and a dynamic work culture.
- Why this job: Make a real difference in customer experiences while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27896 - 34096 £ per year.
The Customer Ambassador sits in Thirteen Group’s Awaab’s Law team within Repairs, supporting work on damp, mould, disrepair and other hazards. The role coordinates repair administration, keeps customers updated and helps resolve enquiries and complaints. It is hybrid, with at least two days a week at Hudson Quay in Middlesbrough and 37 hours a week.
The post requires UK right-to-work verification; Skilled Worker sponsorship is unavailable, and applicants interviewed for this role in the past six months cannot be reconsidered.
What the job involves:
- Provide administrative support across Repairs and Maintenance, keep customers informed through the repairs journey and maintain accurate records.
- Complete written summaries and communications accurately and on time to meet Awaab’s Law requirements.
- Work with internal and external stakeholders to meet regulatory and government requirements.
- Monitor emergency and Awaab’s Law repairs from initial report to resolution, supporting smooth and customer-focused delivery.
- Resolve customer enquiries and complaints promptly and effectively.
- Gather customer feedback and contribute to reviewing and improving services and the customer experience.
What’s required:
Experience:
- Customer service experience in a customer-facing environment.
Skills & knowledge:
- Communication skills and the ability to build positive relationships with customers, colleagues and external stakeholders.
- Empathy and resilience when handling customer enquiries and complaints.
- Customer service knowledge and the ability to handle varied enquiries and requirements.
- Knowledge of government regulations and Awaab’s Law requirements.
- Confidence using a range of IT systems and maintaining accurate records.
- Organisation, proactivity, workload prioritisation and problem-solving.
Checks & eligibility:
- Verification of the right to work in the UK.
Other:
- Skilled Worker visa sponsorship is unavailable.
- Applicants interviewed for this role within the previous six months cannot be reconsidered.
What’s offered:
- Annual leave starting at 28 days and rising to 31 days after three years.
- A day off for your birthday and bank holidays.
- Pension contributions of up to 17%, including up to 10% employer contribution.
- Simply Health support and savings on common health expenses.
- T’dar discounts and rewards.
- Option to buy and sell annual leave.
Customer Ambassador employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bidvane. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bidvane before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bidvane:Your cover letter is your chance to shine! Tell us why you want to work at Bidvane specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bidvane!
How to prepare for a job interview at Bidvane
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
