This is an 18 to 19 month apprenticeship in Hyde's Complaints team, working towards a Level 3 Customer Service Specialist Apprenticeship alongside experienced colleagues. The work centres on supporting how customer complaints and enquiries are administered, gathering evidence for investigations and keeping customers updated on their cases. Hybrid working options are available, and the role suits someone with a genuine interest in customer service who is willing to learn new systems and complete the programme.
What the job involves
- Support the administration and coordination of customer complaints, enquiries and service requests
- Gather correspondence, case information and supporting evidence for complaint investigations
- Maintain accurate case records, monitor response timescales and progress outstanding actions
- Prepare draft customer correspondence and case summaries in plain English
- Work with teams across Hyde to obtain updates, identify recurring complaint themes and support service improvements
Skills & knowledge
- Clear written and verbal communication skills, communicating professionally and sensitively
- Good organisational skills and attention to detail
- Basic Microsoft Office skills
- Genuine interest in customer service and achieving positive customer outcomes
- Positive, collaborative approach and ability to build working relationships
- Willingness to learn new systems
Other
- Commitment to completing the apprenticeship programme
What’s offered
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options
#J-18808-Ljbffr
Complaints Officer Apprentice employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
