This Level 3 apprenticeship in Business Administration sits in the Income Services team at Hyde Group, a housing provider with around 120,000 homes, and runs for 18 to 19 months. The work centres on checking that customer payments, including Housing Benefit, DWP payments and Direct Debits, are processed and allocated to the correct accounts. The post suits someone building early skills in reconciliation and financial data, with hybrid working on offer. Numeracy, attention to detail and basic Excel and Outlook skills decide fit.
What the job involves
- Process and reconcile customer payments, including Housing Benefit, DWP payments, Direct Debits and Standing Orders
- Investigate payment discrepancies and allocate payments to the correct customer accounts
- Support the review of unpaid Direct Debits and suspense accounts to reduce arrears and failed payments
- Assist with daily and monthly bank and financial reconciliations, including investigating discrepancies
- Work with colleagues across Hyde on administration, financial processing, customer service and business operations
Skills & knowledge
- Good numeracy skills
- Strong attention to detail
- Good organisational and time management skills
- Working accurately in a fast-paced environment
- Basic IT skills, including Microsoft Excel and Outlook
- Clear written and verbal communication skills
What’s offered
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options
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Income Processing Officer Apprentice in Chichester employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
