This 18-month apprenticeship sits in the Digital department of the East of England Ambulance Service. The work centres on the hardware lifecycle: imaging and deploying devices, tracking equipment, managing stock, running inventory audits and arranging secure disposal. It is hardware-focused and fully on site, with travel across more than 130 sites and cover at others when colleagues are absent. Applicants need a full UK driving licence and their own car with business insurance.
What the job involves
- Respond to equipment requests in line with standard operating procedures
- Track IT equipment, including the build and dispatch of hardware
- Image, configure and deploy IT hardware
- Assist with stock control, reporting stock levels and replenishing across sites
- Support site visits for inventory audits and update the CMDB and asset records
- Co-ordinate receipt, dispatch and handover of assets under EEAST security policy
- Arrange secure disposal of obsolete assets, including wiping and decommissioning
- Recover overdue loan equipment and unused or obsolete assets
- Assist with user hardware onboarding and offboarding, including collecting hardware from leavers
- Support the Digital Service Desk during high demand and monitor designated queues
- Maintain records and service documentation to EEAST and IG standards
- Handle routine user requests such as passwords and Registration Authority smartcard tasks
Qualifications
- GCSE A-C (or 4-9) or equivalent in maths and English
- IT qualification such as ECDL, a level 2 or 3 IT apprenticeship, or equivalent
Experience
- Experience of working as part of a team
- Proven ability to work on own initiative, prioritising own workload without direct supervision
Skills & knowledge
- Proven intermediate IT skills and ability to learn new systems
- Working knowledge of IT hardware, software, operating systems and Microsoft Office
- Attention to detail in record keeping and audit logs
- Clear verbal and written communication with tact at all levels, explaining technical information to non-technical staff
- Good organisational and customer service skills
Checks & eligibility
- Full UK driving licence
- Own car with business insurance and willingness to travel to all sites
Other
- Commitment to completing the apprenticeship and meeting work and education deadlines
- Willingness to learn, follow instruction and take responsibility for own development
- Excellent timekeeping for work and off-the-job learning
- Able to work in confined spaces and move equipment
- Calm, polite and flexible attitude with a positive approach to customer care
Nice to have
- ITIL Foundation
What's offered
- Apprenticeship training with qualifications and end-point assessment
- Supportive environment to develop skills, knowledge and behaviours
- Flexible working requests welcomed
- Travel and accommodation arrangements for cover at other sites, in line with Trust policy
- Possible further opportunities at the Trust on completion, subject to business circumstances
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