At a Glance
- Tasks: Support patients by handling calls, processing requests, and assisting in a GP-led triage service.
- Company: Join the caring team at Bovey Tracey & Chudleigh Practice.
- Benefits: Level 3 apprenticeship, structured training, and professional development opportunities.
- Other info: Work in a supportive environment with potential for career growth in primary care.
- Why this job: Make a difference in healthcare while gaining valuable experience and qualifications.
- Qualifications: Friendly, organised, and eager to learn; no previous experience needed.
The predicted salary is between 19350 - 23650 £ per year.
The Apprentice Administrator / Care Coordinator joins the Care Coordination Team at Bovey Tracey & Chudleigh Practice.
The post supports patients at first contact by handling calls and reception, processing requests and records, and helping route enquiries through the GP-led triage service as training progresses.
It combines work across Riverside Surgery in Bovey Tracey and Tower House Surgery in Chudleigh with a Level 3 apprenticeship delivered by PMA Academy, lasting 18 months.
No previous GP experience is needed; training and supervision are provided.
- What the job involves
- Answer incoming calls, respond to patient enquiries and direct calls appropriately
- Welcome patients and visitors, help with appointment enquiries and provide reception support
- Process patient requests received by telephone, in person and through the online consultation system
- Scan, file and accurately process clinical correspondence and other documents
- Carry out administrative tasks using Systm One
- Manage electronic tasks, messages and requests, directing them to the right team member
- Register new patients and maintain accurate patient information
- Work with GPs, nurses and other healthcare professionals to support patient care
- Maintain confidentiality and follow information governance and data protection requirements
- Develop understanding of the GP-led total triage system and direct patient requests appropriately, with training and supervision and without making independent clinical decisions
- Complete apprenticeship learning and assessments, with dedicated time for development
- Work across Riverside Surgery in Bovey Tracey and Tower House Surgery in Chudleigh, and respond sensitively to distressed patients, seeking colleagues’ help when needed
- What’s required
Skills & knowledge
- Friendly, caring, approachable, empathetic, patient and non-judgemental manner
- Clear, professional communication in person and by telephone; enjoys helping people and providing excellent customer service
- Organised and reliable, able to manage varied tasks with attention to detail and accuracy
- Comfortable using computers and keen to learn new systems and skills; enthusiastic and adaptable
- Able to work effectively in a team and remain calm and professional in a busy environment
- Understands confidentiality and the importance of treating everyone with dignity and respect
- Nice to have
- Previous customer service, reception or administrative experience
- Experience working with members of the public
- Basic knowledge of Microsoft Office
- Interest in healthcare, the NHS or a career in primary care
- Previous healthcare experience
- What’s offered
- Structured Level 3 apprenticeship with PMA Academy and a recognised qualification
- Dedicated time for apprenticeship learning and development
- Practical experience in a GP practice
- Structured training, supervision and ongoing guidance
- Mentoring and professional development
- Supportive and welcoming working environment
- Opportunity to develop a primary care career after completing the apprenticeship, subject to available opportunities
Apprentice Administrator / Care Coordinator in Bovey Tracey employer: Bidvane
The Medical Centre is an exceptional employer for General Practitioners, offering a supportive work environment across two sites with a strong focus on patient-centred care. With flexible session options and a commitment to professional development, employees benefit from a collaborative team culture that values continuous learning and quality improvement. Located in a vibrant community, the practice provides unique opportunities to engage with diverse patient needs while enjoying the advantages of NHS pension and comprehensive employment benefits.
