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- Tasks: Join our evening team processing orders and delivering top-notch customer service.
- Company: Kingfisher Brixham, a leading supplier of fresh fish and seafood in the South West.
- Benefits: Starting at £12.26 per hour, with bonuses, health care, and 28 days holiday.
- Why this job: Be part of a dynamic team making a real impact in the catering industry.
- Qualifications: Good communication skills and basic IT knowledge; telesales experience is a plus.
- Other info: Flexible hours with opportunities for overtime and career progression.
The predicted salary is between 12 - 16 £ per hour.
About us
Kingfisher Brixham supplies local quality fresh fish and seafood to the catering industry in the South West. We ensure all fish is sourced responsibly where we can and search the market for sustainable alternatives. From our premises in Paignton, we are in a prime coastal position; allowing us to prepare and deliver fresh and frozen fish and seafood directly to professional kitchens.
About the role
Our busy evening shift is looking for an additional team member to join them, processing orders from 5pm. You will be interacting with our key customers every day, delivering great customer service as you deal with orders and queries. Accurate data entry of orders through our system will require great attention to detail. You will be an extension of the sales team when Account Managers are away from the office, and so excellent communication skills are key.
What the role involves:
- Hours of work are 5pm to 2am, on Sundays, Tuesdays, Wednesdays, Thursdays and Fridays.
- 2am is the time we aim to finish, but across busy periods, finish times would be 3-4am - overtime is paid at time and a quarter.
- To be a point of contact for our customers, taking orders via phone, email, voicemail or instant messenger. Training will be provided on how to process these on the system, but a basic knowledge of IT and emails is essential.
- To efficiently and accurately arrange paperwork and reports, to be communicated to drivers for the following day's deliveries.
- To handle all administrative tasks efficiently and professionally, thereby promoting a great customer service culture.
- To make sure all customer, supplier and colleague information remains confidential.
- Liaise with other departments, resolving discrepancies in orders to ensure smooth flow of information.
- Ensure that good practice and all processes are followed in order to ensure the health and safety of our colleagues and customers.
- You may be required to carry out additional duties consistent with your status and abilities from time to time.
- You may also be required to help the production team with end of night processes from around 11.30pm, including box counting, lifting and loading. This will be in our fridges/freezer.
About you
We are looking for a positive customer driven individual, who is sales focused; preferably with Telesales experience but this is not essential, and who will deliver against administrative tasks. You will need to possess good communication, numeracy, literacy and problem solving skills. When talking to our customers we expect you to continue your positive customer drive by showing our customers a great telephone manner, taking calls professionally, courteously and in a timely manner.
We will require you to have a basic knowledge of Word and Outlook, plus Excel would be a bonus. Lastly you must be willing and able to help in the Factory as this is a dual role covering 2 departments, with part of the shift office based and the other part Factory based.
Summary:
- 40 Hours per week plus overtime, 5pm to 2am + 5 Days per week, Saturday and Monday off.
- Starting at £12.26 per hour with opportunities to progress.
- Bonus scheme which is based on 100% attendance. 15% Bonus paid October to April and 25% Bonus paid May to September. Details of the scheme can be discussed at the interview stage.
- Regular overtime and bonus will top up earnings over £30,000.
- Full training provided.
- Private Health Care cover with up to £2600 of free benefits per year.
- Employee Assistance Programme and Wellness Programme.
- 28 Days holiday, some bank holidays are worked.
- Free on site parking.
- Staff Discount.
Administrator in Brixham employer: Bidfresh
Contact Detail:
Bidfresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Brixham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingfisher Brixham. Understand their values and what they stand for in terms of sustainability and customer service. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to demonstrate excellent verbal and written communication during your interview. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! In this role, accuracy is key. Bring examples of how you've successfully managed data entry or administrative tasks in the past. This will highlight your ability to handle the responsibilities of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Kingfisher Brixham.
We think you need these skills to ace Administrator in Brixham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring a positive attitude and great communication skills to our team!
Be Detail-Oriented: Since accuracy is key in this role, emphasise your attention to detail in your application. Mention any previous roles where you had to manage data entry or handle paperwork meticulously.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to show us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Bidfresh
✨Know the Company
Before your interview, take some time to research Kingfisher Brixham. Understand their commitment to sourcing sustainable seafood and their role in the local catering industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since the role involves interacting with customers and handling orders, be prepared to demonstrate your communication skills. Practice answering common questions clearly and confidently, and think of examples from your past experiences where you successfully resolved customer queries or worked as part of a team.
✨Highlight Attention to Detail
As accuracy in data entry is crucial for this position, come prepared with examples that showcase your attention to detail. You might mention a time when you caught an error before it became a bigger issue or how you ensure precision in your work.
✨Be Ready for Flexibility
This role requires a willingness to assist in both administrative tasks and factory duties. Be ready to discuss your adaptability and how you've handled varied responsibilities in previous jobs. Showing that you're open to learning and helping out wherever needed will make you a strong candidate.
