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For Companies At a Glance
- Tasks: Join our evening shift team, processing orders and delivering top-notch customer service.
- Company: Dynamic company with a focus on teamwork and customer satisfaction.
- Benefits: Earn £12.75 per hour, plus bonuses and private health care benefits.
- Why this job: Great opportunity to develop skills in a supportive environment while earning competitive pay.
- Qualifications: Good communication skills and basic IT knowledge; telesales experience is a plus.
- Other info: Flexible hours, overtime opportunities, and a chance to progress your career.
The predicted salary is between 30000 - 35000 £ per year.
About the role
Our busy evening shift is looking for an additional team member to join them, processing orders from 5 pm. You will be interacting with our key customers every day, delivering great customer service as you deal with orders and queries. Accurate data entry of orders through our system will require great attention to detail. You will be an extension of the sales team when Account Managers are away from the office, and so excellent communication skills are key.
What the role involves
- Hours of work are 5 pm to 2 am, on Sundays, Mondays (or Tuesdays), Wednesdays, Thursdays and Fridays (Saturdays and Monday or Tuesday off, to be agreed ahead of employment and to be the same every week).
- 2 am is the time we aim to finish, but across busy periods, finish times would be 3‑5 am – overtime is paid at time and a quarter.
- To be a point of contact for our customers, taking orders via phone, email, voicemail or instant messenger. Training will be provided on how to process these on the system, but a basic knowledge of IT and email is essential.
- To efficiently and accurately arrange paperwork and reports, to be communicated to drivers for the following days deliveries.
- To handle all administrative tasks efficiently and professionally, thereby promoting a great customer service culture.
- To make sure all customer, supplier and colleague information remains confidential.
- Liaise with other departments, resolving discrepancies in orders to ensure smooth flow of information.
- Ensure that good practice and all processes are followed in order to ensure the health and safety of our colleagues and customers.
- You may be required to carry out additional duties consistent with your status and abilities from time to time.
- You will also be required to help the production team with end‑of‑night processes from around 11:30 pm, including box counting, lifting and loading. This will be in our fridges/freezer.
About you
We are looking for a positive customer‑driven individual who is sales focused; preferably with telesales experience but this is not essential, and who will deliver against administrative tasks. You will need to possess good communication, numeracy, literacy and problem‑solving skills. When talking to our customers we expect you to continue your positive customer drive by showing our customers a great telephone manner, taking calls professionally, courteously and in a timely manner.
We will require you to have a basic knowledge of Word and Outlook, plus Excel would be a bonus. Lastly you must be willing and able to help in the Factory as this is a dual role covering two departments, with part of the shift office based and the other part factory based.
Summary
- 40 hours per week plus overtime, 5 pm to 2 am + 5 days per week, Saturday and Monday off
- Starting at £12.75 per hour with opportunities to progress
- Bonus scheme based on 100 % attendance: 15 % bonus paid October to April and 25 % bonus paid May to September. Details of the scheme can be discussed at the interview stage.
- Overtime and bonus will top up earnings to over £30,000.
- Full training provided
- Private Health Care cover with up to £2,600 of free benefits per year
- Employee Assistance Programme and Wellness Programme
- 30 days holiday, some bank holidays are worked
- Free on‑site parking
- Staff Discount
Administrator employer: BIDFRESH LIMITED
Contact Detail:
BIDFRESH LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service and communication skills.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. It shows you care about the opportunity and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight any experience that showcases your attention to detail. Since this role involves accurate data entry and processing orders, we want to see how you’ve nailed it in the past!
Communicate Like a Pro: Since you'll be interacting with customers daily, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've provided great customer service before.
Be Honest About Your IT Skills: We need someone with a basic knowledge of IT, so be upfront about your skills with Word, Outlook, and Excel. If you have any experience using these tools, let us know! It’ll help us understand how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BIDFRESH LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing orders and delivering customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved customer queries or collaborated with colleagues to ensure smooth operations.
✨Demonstrate Attention to Detail
Given the emphasis on accurate data entry, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, especially in administrative tasks.
✨Be Ready for a Dual Role
This position involves both office and factory work, so express your willingness to adapt. Prepare to discuss any past experiences where you’ve successfully juggled multiple responsibilities or worked in different environments.