At a Glance
- Tasks: Provide top-notch customer service and resolve issues via phone and email.
- Company: Join Bidfood, a leading food distributor with a strong team culture.
- Benefits: Enjoy 25 days holiday, health plans, and exclusive discounts.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the food industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
About the role
Customer Services Executive - Tuesday to Saturday
There’s every chance you’ll have eaten our food, so why not share our success and come and work for us?
Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.
From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs.
We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties.
We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.
This is a key role, focusing on providing effective, timely and high quality services to all our customers.
You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service.
Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment.
Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.
You will be required to work Bank Holidays on a rota basis. If this is you, we look forward to hearing from you.
About us
Our journey began back in 1929.
Since then, we’ve continued to build a strong and resilient business with a great future.
It's why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible.
So, you’ll get lots in return for your hard work.
That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
- The essentials
- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
- The extras
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
- Opportunity to buy dental cover and critical illness cover.
- We want everyone to join our journey
We’re on a journey towards creating the best possible workplace.
We’ve got some way to go, but we’re building a diverse and caring workforce.
One that’s filled with forward-thinking people who each bring unique talents and skills.
So whatever your life experience, we want you to join us - and you really can come as you are!
#J-18808-Ljbffr
Customer Service Advisor in Tonbridge employer: Bidfood UK
Bidfood UK is an excellent employer that prioritises team growth and development, offering a collaborative work culture where your contributions directly impact stock accuracy and operational efficiency. With a focus on continuous improvement, employees benefit from comprehensive training opportunities and a supportive environment that encourages innovation and teamwork, making it a rewarding place to build a career in logistics and inventory management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bidfood UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bidfood UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bidfood UK:Your cover letter is your chance to shine! Tell us why you want to work at Bidfood UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bidfood UK!
How to prepare for a job interview at Bidfood UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
