Employee Relations Case Coordinator

About the role

An exciting role has become available as part of our newly structured operating model within People Services at Bidfood. Working in our employee relations team this role will be the first point of contact for ER queries and cases across the business. Our service provides people managers with the support they need when they need it and it is for that reason this role requires the ability to work at pace, be an excellent communicator, work as a team but also on your own, multitask and be flexible to the needs of the business.

The role will include:

• Triaging all ER matters that are sent into our single point of entry mailbox
• Handling ER matters that are raised through our single point of entry phoneline
• Assist with the development and updating of How to guides, scripts, FAQs and process procedures for ER matters as and when required
• Ensure accurate documentation and record-keeping throughout all ER processes, including our ER case log
• Responding to first line/quick to answer queries
• Provide ER support in formal meetings should the business require
• Complete ER letters not allocated to an ER advisor (invite letters, AWOL dismissal, appeal invites, probation termination, grievance invites, capability invites and suspension letters)
• Coordinate an accurate case log of ER cases to provide data analytics to the business which drive decision making
• Support ER Advisor case load during absence
• Support the ERP and AERP with the creation of monthly ER data packs
• Support ER advisors with the collate on ET documents and preparation
• Appropriately escalate ER matters which are considered high risk to AERP and ERP
• Partake in Manager Assist Out of Hours Telephone Service on a rota basis (8pm-11pm)

There is the expectation that this role will cover core hours of 8am-8pm and for that reason we have two positions available 8-4pm and 12-8pm. This would be an ideal development role for someone who is working through their CIPD level 5 or has recently completed this and looking to specialise in employee relations.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It\\\’s why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%)
• Life cover that you can increase
• Access to confidential support and counselling, when you need it
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink
• Get paid as you earn – access to up to 20% of your pay before payday
• Opportunity to buy dental cover and critical illness cover

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us – and you really can come as you are!