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For Companies At a Glance
- Tasks: Handle customer queries via calls and emails, providing effective solutions.
- Company: Join Bidfood, a leading foodservice provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, pension matching, health plans, and exclusive discounts.
- Why this job: Make a real impact by delivering excellent customer service every day.
- Qualifications: Friendly phone manner, organised, team player, and problem-solving skills.
- Other info: 6-month contract with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About the role
Customer Service Executive
đź“Ť Location: Nottingham NG16 4HY
đź•’ 38 hours per week, Monday to Friday (bank holiday working may be required)
Where has your journey taken you so far?
- Are you friendly and outgoing?
- Do you love helping people and solving problems?
- Do you have excellent communication skills and a great telephone manner?
- Are you experienced in handling inbound calls and using Microsoft Office?
- Do you enjoy working as part of a supportive team?
- Are you organised and can thrive in a busy environment?
If this sounds like you, why not make our journey your journey?
Play an important part in our journey
As a Customer Service Executive at Bidfood, you’ll be at the heart of delivering outstanding service to our customers. This is a position where you’ll play a key role in handling and resolving customer queries efficiently and professionally.
Day to day, you’ll be:
- Handling inbound calls and responding to customer emails
- Resolving a wide range of customer service issues with confidence and care
- Using your judgement to provide quick, effective solutions
- Liaising with colleagues across the depot to ensure clear communication
- Supporting process improvements to enhance the customer experience
This is a varied and fast-paced role. You’ll need to stay organised, think on your feet and always keep the customer at the centre of everything you do. You’ll build strong relationships with both customers and colleagues, making a real impact every day.
About you
We’re looking for someone who:
- Has a friendly, professional telephone manner
- Has experience handling inbound calls (preferred)
- Is highly organised with great attention to detail
- Works well as part of a team and enjoys problem-solving
- Is passionate about delivering excellent customer service
The details
Hours: 38 hours per week (Monday to Friday)
Bank holiday working: Required as needed
If this sounds like your next step, we’d love to hear from you.
👉 Apply today and be part of our journey.
About us
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It\’s why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials
- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
- A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn – access to up to 20% of your pay before payday.
- Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us – and you really can come as you are!
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Customer Services Executive employer: Bidfood UK
Contact Detail:
Bidfood UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bidfood. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, it’s a good idea to practice your telephone manner. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to think on your feet and keep the customer at the centre of everything you do.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll ensure that your details are in the right hands and you’re one step closer to joining our team.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Services Executive and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written application reflects your excellent communication skills. Use clear and friendly language, and don’t forget to highlight any relevant experience you have with inbound calls or customer service.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. When writing your application, double-check for any typos or errors. A neat and well-structured application shows us that you can handle the busy environment we thrive in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our journey and what we stand for!
How to prepare for a job interview at Bidfood UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Executive role. Familiarise yourself with the key responsibilities like handling inbound calls and resolving customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will showcase your friendly and professional telephone manner.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues effectively. Be ready to discuss your approach to problem-solving and how you keep the customer at the centre of everything you do. This will highlight your ability to think on your feet in a fast-paced environment.
✨Emphasise Teamwork and Organisation
As this role involves liaising with colleagues, be prepared to talk about your experience working as part of a team. Share examples that illustrate your organisational skills and attention to detail, which are essential for thriving in a busy environment.