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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email while resolving various issues.
- Company: Join a leading foodservice provider with a rich history since 1929.
- Benefits: Enjoy 25 days holiday, pension matching, health plans, and high street discounts.
- Why this job: Make a real impact in a supportive environment focused on excellence and collaboration.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Diverse workplace culture welcoming unique talents from all backgrounds.
About the role
Customer Service Advisor
About the role
Admin & Customer Service Assistant
This is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will resolve a wide range of customer service issues via phone, email, or colleagues, using your excellent judgment and communication skills, along with your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards further.
You’ll manage various credit requests, requiring a high degree of accuracy. Your proactive and collaborative nature will enable you to handle and resolve other administrative requirements that arise.
You must be a skilled and natural customer service advocate, with an understanding of its importance in a food distribution environment. Your attention to detail and organization will be excellent, supported by strong IT and finance skills.
Success in this role will leverage your influence and impact across the depot, ensuring a shared commitment to the highest standards of customer service.
About us
Our journey began in 1929. Since then, we\’ve built a strong and resilient business with a bright future. We believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. You’ll receive benefits that support your wellbeing and financial security, giving you peace of mind.
The essentials
- 25 days holiday (plus bank holidays) as a minimum, with the opportunity to buy more
- A pension – contribute 4%, and we’ll match your contributions after year 1, up to 6%
- Life cover with options to increase
- Access to confidential support and counselling
- A health plan that reimburses medical costs for you and your family, with access to a digital GP
The extras
- High street discounts on cinema, tech, travel, fashion, food, and drink
- Access to up to 20% of your pay before payday
- Options to buy dental and critical illness cover
Join our journey
We’re committed to creating the best workplace. We’re building a diverse, caring workforce filled with forward-thinking individuals with unique talents. Whatever your background, we invite you to join us and be yourself!
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Customer Service Advisor Apprentice employer: Bidfood UK
Contact Detail:
Bidfood UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprentice
✨Tip Number 1
Familiarise yourself with the food distribution industry. Understanding the specific challenges and customer needs in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be resolving customer issues via phone and email, consider role-playing scenarios with friends or family to enhance your ability to handle various situations confidently and effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss these during your interview to highlight your proactive nature.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our mission during the interview, making it clear that you're a great fit for our team.
We think you need these skills to ace Customer Service Advisor Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise any customer service experience you have, as well as your attention to detail and IT skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of its importance in a food distribution environment. Use specific examples to demonstrate your communication skills and proactive nature.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bidfood UK
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues.
✨Highlight Your Attention to Detail
This role requires a high degree of accuracy, especially when managing credit requests. Be prepared to discuss how you ensure precision in your work and provide specific instances where your attention to detail made a difference.
✨Demonstrate Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to share examples of challenging customer service situations you've faced and how you approached resolving them effectively.
✨Express Your Passion for Customer Service
Make it clear that you understand the importance of excellent customer service in a food distribution environment. Share what motivates you to provide top-notch service and how you plan to contribute to raising standards within the company.
