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For Companies At a Glance
- Tasks: Assist customers and manage admin tasks in a dynamic, new depot environment.
- Company: Join Bidfood, a leading food distributor with a rich history since 1929.
- Benefits: Enjoy 25 days holiday, pension matching, health plans, and exclusive discounts.
- Why this job: Be part of a brand-new team and shape the future of our Durham depot.
- Qualifications: Strong customer service skills, attention to detail, and IT proficiency required.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Be part of something new. Build the future with us. Our journey began in 1929 and nearly a century later, we’re still growing. Now we’re opening a brand-new, purpose-built depot in Durham and we’re looking for an Admin and Customer Service Advisor to help bring it to life. If you like staying active, enjoy working as part of a team and want to be part of something new from day one, then this could be the role for you!
Why join our new Durham depot?
- This is an exciting time to join Bidfood and be part of a brand-new depot from the start!
- Work in a modern, purpose-built depot
- Be part of a new team shaping how the depot operates
- Learn new skills and grow the business
- Join a supportive environment where your contribution matters
This is a rare opportunity to start fresh, with a business that’s built to last. Ready to help build something new? Apply now and be part of the team powering our brand new Durham depot from day one!
There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between. From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs.
We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills. You’ll also manage a range of administration responsibilities including Invoice reconciliation, H & S support / audit and document retention, so you’ll need a high degree of financial awareness, organisation and accuracy alongside strong IT skills.
You will also require approachability and a problem solving attitude to ensure you can take on and resolve any challenges in your day to day role. You will need a proactive and collaborative nature as this role will be working on an interdepartmental basis undertaking Customer Care on some days and Admin on others, so there will be variety within the role.
If this is you, we look forward to hearing from you.
About us
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials:
- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras:
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
- Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey. We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!
Customer Service & Admin Assistant in Chester-le-Street employer: Bidfood UK
Contact Detail:
Bidfood UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Admin Assistant in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bidfood and their new Durham depot. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for food and customer service shine through. They want someone who’s excited to be part of something new, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bidfood and being part of their journey from day one.
We think you need these skills to ace Customer Service & Admin Assistant in Chester-le-Street
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to help someone out, as this is key in our food distribution environment.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills like organisation, attention to detail, and your ability to work in a team. We want to see how you can contribute to our new Durham depot!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our brand-new depot.
How to prepare for a job interview at Bidfood UK
✨Know the Company Inside Out
Before your interview, take some time to research Bidfood and its new Durham depot. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved service quality. Highlight your communication skills and how you handle challenges with a positive attitude.
✨Demonstrate Your Organisational Skills
Given the administrative responsibilities of the role, come ready to discuss how you manage your time and stay organised. You might want to mention any tools or methods you use to keep track of tasks, especially when juggling multiple responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how the depot plans to grow. This shows that you’re not just interested in the job, but also in contributing to the company’s future.