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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email while improving service processes.
- Company: Join a leading foodservice provider with a rich history since 1929.
- Benefits: Enjoy 25 days holiday, health plans, exclusive discounts, and early pay access.
- Why this job: Be part of a supportive team focused on high-quality customer service and personal growth.
- Qualifications: Strong communication skills and IT proficiency; customer service experience is a plus.
- Other info: Work one Saturday every four weeks; diverse and inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
About the role
This is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will be resolving a wide range of customer service issues mainly on the phone, but also via email or your colleagues; using your excellent judgment and communication skills, and your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards further.
You’ll be required to manage all call logs you have created, ensuring calls are completed and closed promptly. Being proactive and collaborative will help you handle and resolve other administrative requirements as they arise.
You must be a skilled and natural customer service advocate with an understanding of its importance in a food distribution environment. Your attention to detail and organization will be excellent, supported by strong IT skills.
Success in this role will leverage your influence across colleagues in the depot to ensure a shared commitment to the highest standards of customer service.
About us
- 25 days holiday (plus bank holidays) as a minimum, with the option to buy more
- A pension – contribute 4%, and we’ll match your contributions after one year, up to 6%
- Life cover with options to increase
- Access to confidential support and counselling
- A health plan that covers everyday medical costs for you and your family, plus access to a digital GP
- Exclusive discounts on high street brands including cinema, tech, travel, fashion, food, and drink
- Get paid as you earn – access up to 20% of your pay before payday
- Options to buy dental and critical illness cover
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Admin & Customer Service Assistant employer: Bidfood UK
Contact Detail:
Bidfood UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the food distribution industry. Understanding the specific challenges and customer needs in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves resolving customer issues primarily via calls, being articulate and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your proactive approach to customer service.
✨Tip Number 4
Network with current employees or others in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Admin & Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Admin & Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer issues or improved processes.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of its importance in a food distribution environment. Mention your attention to detail, IT skills, and any relevant achievements that demonstrate your ability to excel in this role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Bidfood UK
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer service issues in the past. Highlight your communication skills and ability to resolve conflicts, as these are crucial for the role.
✨Demonstrate Proactivity
Be ready to discuss instances where you took the initiative to improve processes or enhance customer satisfaction. This will show that you understand the importance of being proactive in a customer service environment.
✨Highlight Attention to Detail
Since the role requires excellent organisation and attention to detail, prepare to talk about how you manage tasks and ensure accuracy in your work. Mention any tools or methods you use to stay organised.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and teamwork, which are key aspects of the role.
