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- Tasks: Be the friendly face of our practice, helping patients navigate their healthcare needs.
- Company: Join a busy training practice with a supportive and inclusive team.
- Benefits: Comprehensive training, flexible hours, and a positive work environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Good general education, preferably with NHS or general practice experience.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a receptionist/administrator preferably with pastgeneral practice or NHS experience. The successful candidate will receive assist and navigate patients to accessing the appropriate service or healthcare professional in a courteous efficient and effective way. You will alsoprovide assistance to the Practice Team and project a friendly and positiveimage to patients and other visitors either in person or via the telephone.
The weekly hours for this role are 23 hours perweek:-
Monday & Tuesday8.30amto 1.00pm
Wednesday & Thursday 1.30pmto 6.30pm
Friday 2.30pm to 6.30pm
Main duties of the job
You will be the first point of contact for patients, managing the front desk, dealing with daily queries and arranging appointments.
Maintainingand monitoring the practice appointments system
Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriate healthcareprofessional
Processingand distributing incoming (and outgoing) mail
Processingrepeat prescriptions in accordance with practice guidelines
Initiatingcontact with and responding to requests from patients, other team member andassociated healthcare agencies and providers
Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, photocopying and scanning
Preparing notes for newpatients who have joined the practice.
Act as a resource forpatients seeking information on local and or health issues.
About us
We are a busytraining practice with approx 10,700 patients. We have 6 GPs, 3 trainee GPs, 2Advanced Nurse practitioners, 1 Pharmacist, 3 Practice nurses, 1 GP Assistant ,1Health Care Assistant. All of theseroles are supported by our Reception/Administration team who play a vital partin the day to day running of the practice.
The successful applicant will receive comprehensive training to help become part of an efficient, but supportive and friendly reception teamand a valued member of an inclusive wider practice team where your contributionto our team monthly meetings is listened to and valued.
Job responsibilities
Brief Outline See job description for full details
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Preparing notes for new patients who have joined the practice
Act as a resource for patients seeking information on local and or health issues. Be aware of appropriate sources of such information.
Person Specification
Experience
- Please see job description
Qualifications
- Good general education (i.e. GCSE to grade C or above or equivalent) to include English language and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist/Administrator employer: Biddlestone Health Group
Contact Detail:
Biddlestone Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact, so role-play with a friend or family member to get comfortable handling queries and directing calls.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear something smart and professional to show you're serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any past experience you have in general practice or the NHS. We want to see how your background can help us provide excellent service to our patients.
Be Personable: Since you'll be the first point of contact for patients, let your friendly and positive attitude shine through in your application. We love candidates who can project warmth and professionalism!
Tailor Your Application: Take a moment to read through the job description and align your skills with the responsibilities listed. This shows us that you understand what we’re looking for and how you can fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Biddlestone Health Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist/administrator in a healthcare setting. Familiarise yourself with the specific duties mentioned in the job description, such as managing appointments and processing prescriptions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is key. Prepare examples of how you've effectively handled queries or difficult situations in the past. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Highlight Relevant Experience
If you have previous experience in a general practice or NHS environment, be sure to highlight this during your interview. Discuss specific tasks you’ve performed that relate to the job, like managing appointment systems or assisting patients. This will help the interviewers see how your background aligns with their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.