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- Tasks: Deliver top-notch customer service and resolve issues via phone and email.
- Company: Join a dynamic food distribution company focused on excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Collaborative team environment with a chance to shine every Saturday.
The predicted salary is between 24000 - 36000 £ per year.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
Responsibilities
- Provide effective and timely customer service to all customers via phone, email or coordination with colleagues.
- Resolve a wide range of customer service issues and seek to implement improvements to communication and processes to raise standards.
- Manage a range of credit investigations, collection notes and credit requests with a degree of organisation and accuracy.
- Take on and resolve other administration requirements that arise, using proactivity and collaboration.
- Collaborate with colleagues across the depot to maintain the highest standards of customer service.
- Work a 1 in 4 Saturday on an overtime basis.
Qualifications & Skills
- Skilled and natural customer service advocate with understanding of its importance in a food distribution environment.
- Attention to detail and strong organisational abilities.
- Good IT skills.
Admin & Customer Service Assistant in Stowmarket employer: Bidcorp
Contact Detail:
Bidcorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Customer Service Assistant in Stowmarket
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues effectively. This will demonstrate your ability to handle customer queries and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Admin & Customer Service Assistant in Stowmarket
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've resolved issues and provided excellent service in the past. Use specific examples that showcase your communication skills and judgement.
Be Organised and Detail-Oriented: Since this role involves managing credit investigations and other admin tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and ensure accuracy in your work.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Make sure to align your skills and experiences with what we’re looking for in the Admin & Customer Service Assistant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bidcorp
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle common issues and think of examples from your past experiences where you provided excellent service. This will show that you’re not just familiar with the role but also passionate about delivering high-quality support.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you can effectively communicate with customers and colleagues. Remember, it’s all about demonstrating your ability to convey information in a friendly and professional manner.
✨Be Ready to Discuss Improvements
Think about ways you could improve customer service processes. During the interview, be prepared to share your ideas on how to enhance communication and efficiency. This shows that you’re proactive and committed to raising standards, which is exactly what they’re looking for.
✨Demonstrate Your Organisational Skills
Since the job requires managing various tasks, come prepared with examples that showcase your organisational abilities. Talk about how you prioritise tasks and keep track of details, especially in a busy environment. This will help them see that you can handle the demands of the role effectively.
