Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries via phone and email.
- Company: Join a leading food distribution company focused on quality service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You will be required to learn and use a variety of bespoke systems to gather and collate information necessary for department managers to make decisions on customer credits or remedial actions, and your organisational skills will allow you to track and manage multiple customer queries through to their resolution.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment, as well as having the ability to uphold our policies and ensure our customers are aware of and adhere to our terms of service. Your attention to detail and organisation will be excellent, backed up with strong IT skills.
The hours for this role will be 8am - 4.30pm and 8.30am - 5pm on a rotation with other colleagues.
Customer Service Advisor employer: Bidcorp
Contact Detail:
Bidcorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries like a pro.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond to help customers in the past – we love to hear about your experiences!
Be Clear and Organised: Make sure your application is well-structured and easy to read. Use headings and bullet points where necessary to highlight your skills and experiences. We appreciate attention to detail, so keep it neat and tidy!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to match the job description. Highlight your relevant skills and experiences that align with what we're looking for in a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Bidcorp
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer issues. Think about specific examples where you went above and beyond to help a customer, as this will showcase your passion for excellent service.
✨Familiarise Yourself with the Company
Do some research on the company’s values and mission, especially in the food distribution sector. Understanding their approach to customer service will help you align your answers with their expectations and demonstrate that you’re genuinely interested in the role.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would explain complex issues simply and effectively.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics or how they measure success in customer service.
