At a Glance
- Tasks: Provide top-notch customer service and resolve issues via phone and email.
- Company: Join Bidfood, a leading wholesale food distributor with a strong team culture.
- Benefits: Enjoy competitive pay, a supportive team, and the chance to make a difference.
- Other info: 12-month maternity cover role with opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team that values your input and passion for service.
- Qualifications: Strong communication skills and a knack for customer service are essential.
The predicted salary is between 25533 - 31207 £ per year.
Customer Services Executive - Maternity Cover (12 months) - Tuesday to Saturday
There’s every chance you’ll have eaten our food, so why not share our success and come and work for us?
Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.
From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs.
We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties.
We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.
This is a key role, focusing on providing effective, timely and high quality services to all our customers.
You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service.
Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment.
Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.
You will be required to work Bank Holidays on a rota basis.
Please note this role is a maternity cover role on a 12 month fixed term contract working Tuesdays to Saturdays.
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Customer Services Executive in Basingstoke employer: Bidcorp
Bidfood is an excellent employer that prioritises the well-being and growth of its employees, offering a competitive salary of £43,898 and a permanent, full-time position in a friendly and supportive team environment. As a Class 2 Delivery Driver in Stowmarket, you'll enjoy the opportunity to build long-term customer relationships while being part of one of the UK's leading foodservice wholesalers, where teamwork and exceptional service are at the heart of our culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bidcorp.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bidcorp. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Executive in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bidcorp.
How to prepare for a job interview at Bidcorp
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bidcorp's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bidcorp offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
