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- Tasks: Coordinate incident management and ensure smooth service operations for our customers.
- Company: Join TIS, a leading Security and Communications Company with a focus on quality and care.
- Benefits: Enjoy competitive salary, annual increases, generous holiday, and various employee perks.
- Why this job: Be part of a dynamic team that values your growth and customer service excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunity for professional development in a supportive work environment.
The predicted salary is between 26500 - 28080 £ per year.
TIS is a forward thinking and nationally renowned Security and Communications Company, proudly holding NSI Gold and BAFE accreditations. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS works with a wide range of public and private sector businesses and has achieved a reputation for quality, care, and reliability, which is second to none.
Our vision is to deliver and maintain a premium level of service within the industry, placing staff wellbeing, safety, and environmental responsibility at the core of our operations. We are committed to supporting our employees, customers, and stakeholders by fostering a culture of excellence, collaboration, and continuous improvement. At TIS, we create an environment that values quality and care, enabling our teams to fully engage with our customers, putting them at the heart of everything we do.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
Responsibilities:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and action additional work required, where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Ensure completed calls are costed in accordance with contract terms.
- General promotion of the Company and its services.
- Updating/maintaining the Company’s maintenance software in line with compliance.
Key Experience / Qualifications:
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills.
- Customer Service qualification (desirable).
- Good IT skills and a familiarity with Microsoft software.
- You will be a team player with ambition who is willing to learn new technologies and procedures.
- Industry knowledge would be beneficial.
Skills And Capabilities:
- A positive, self-motivated proactive individual.
- Ability to operate effectively under pressure to rapidly changing circumstances.
- Good communication skills with the ability to build successful working relationships with customers and colleagues.
- Be well organised and have self-discipline.
- Have the desire to learn and continually improve your knowledge.
Details:
- Working hours: Monday to Friday, 8.00am – 5.00pm (Permanent)
- Salary: £26,500 - 28,080 (depending on experience)
- Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program.
- Location details: People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU
TIS are an equal opportunities employer.
Job Types: Full-time, Permanent
Work Location: In person
Incident Management Coordinator in Mansfield employer: BidClic, Lda
Contact Detail:
BidClic, Lda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TIS and understanding their values. Show them you’re not just another candidate; demonstrate how your skills align with their commitment to quality and customer service.
✨Tip Number 3
Practice your communication skills! As an Incident Management Coordinator, you'll need to liaise effectively with customers and engineers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TIS team.
We think you need these skills to ace Incident Management Coordinator in Mansfield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring energy to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with what we do at TIS, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the good stuff about you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BidClic, Lda
✨Know the Company Inside Out
Before your interview, take some time to research TIS and its values. Understand their commitment to quality, care, and customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Incident Management Coordinator, strong communication is key. Prepare examples of how you've successfully built relationships with customers or colleagues in the past. Be ready to demonstrate your verbal and written communication skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and changing circumstances. Think of specific situations where you had to adapt quickly or manage multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your IT Proficiency
Since the role involves updating maintenance software and using Microsoft tools, be prepared to discuss your IT skills. Mention any relevant experience you have with software or systems, and express your willingness to learn new technologies.
