Are you passionate about IT, enjoy solving technical challenges, and like helping people? We're looking for a motivated L2 IT Support Deskside Technician to join our team!
If you enjoy hands-on troubleshooting, working with different technologies, and making a real difference in people's day-to-day work, we'd love to hear from you.
What you'll do
- Provide L2 deskside and remote IT support, resolving hardware, software, and network issues
- Troubleshoot and support Windows laptops, desktops, and peripherals
- Install, configure, and maintain workstations, applications, and system updates
- Manage user accounts and permissions using Active Directory, Azure AD, and Microsoft 365
- Support employee onboarding and offboarding, including device setup and provisioning
- Track and manage incidents and service requests using ServiceNow
- Collaborate with L3 support teams and vendors to resolve more complex technical challenges
What we're looking for
- At least 1+ year of experience in IT support, helpdesk, or a similar technical role
- Good knowledge of Windows 10/11 environments
- Experience with Active Directory, Group Policy, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Familiarity with ITSM tools and ITIL processes
- A proactive mindset, good problem-solving skills, and a willingness to learn
- Good communication skills and a team-oriented attitude
Don't tick every box? If you have a solid IT foundation, enjoy troubleshooting, and are eager to develop your skills, we'd still love to hear from you!
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