Jewellery Sales Executive - Full-Time or Part-Time

Bicknells Jewellers is seeking a confident and knowledgeable Sales Executive to join our small team. This is a proactive, customer-focused role ideal for someone with a passion for jewellery and a strong background in high-end or luxury sales. We are a manufacturing jeweller working directly with the public, so you must be comfortable handling special orders and bespoke requests.

Role Options:

• Full-Time: 5 days per week, including Saturdays. Sundays off, except for approx. 6 Sundays in the run-up to Christmas.
• Part-Time: 3 or 4 days per week, including Saturdays and Sundays as per the full-time schedule.
• Hours: 9:30am – 5:00pm

Key Responsibilities:

• Proactively build long-term client relationships and generate appointments by phone and in-store
• Confidently advise on jewellery purchases, suitability, and aftercare
• Handle bespoke orders and special commissions, liaising with the workshop and managing expectations clearly
• Take in repair jobs accurately and explain processes to customers
• Maintain showroom standards, including daily tasks such as hoovering, mopping, and washing cups
• Support customers throughout their journey, from initial enquiry to collection and beyond
• Encourage aftercare services and follow-up visits to build repeat business

Requirements:

• Strong background in high-end or luxury retail sales
• Good understanding of jewellery and repair processes (minimal training provided)
• Ability to confidently manage bespoke and special-order enquiries
• Proactive, organised, and comfortable working as part of a close-knit team
• Excellent communication skills and customer service instincts

To Apply:

Please submit your CV with a cover letter explaining your suitability for the role. Applications without a cover letter may not be considered, as this confirms your ability to follow instructions.

Job Types: Full-time, Part-time

Pay: From £15.00 per hour

Schedule:

• Every weekend
• Monday to Friday

Experience:

• jewellery: 4 years (preferred)
• Luxury sales: 3 years (required)

Work Location: In person