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For Companies At a Glance
- Tasks: Help guests find their perfect luxury items and provide exceptional customer service.
- Company: Join The Bicester Collection, a leading luxury shopping destination known for unforgettable experiences.
- Benefits: Enjoy perks like life assurance, private medical cover, discounts, and wellness support.
- Why this job: Be part of a creative culture that values your ideas and offers growth opportunities.
- Qualifications: Experience in luxury retail and personal shopping is essential; a passion for fashion is a must.
- Other info: Flexible working hours and a supportive team environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Overview
Personal Shopper | Bicester Village | Permanent Full time
As our Personal Shopper you will deliver an above and beyond bespoke experience to each guest to help with their shopping requirements. You will use in-depth knowledge of the range of international brands within the Village to recommend products that meet the client’s needs, often introducing brands/items the client would not have viewed if shopping alone. You will deliver high quality customer service to all clients and continually seek to expand our client list while partnering with brands to assist in increasing their sales.
Responsibilities
- Bring and develop your own Personal Shopping client base by nurturing existing clients, introducing new clients and supporting colleagues, as well as obtaining referrals.
- Awareness of your individual and departmental targets; work to achieve both your individual sales targets and the wider business KPIs.
- Participate in and organise VIP visits both in the Village and offsite if required.
- Deliver an exceptional service using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client\’s style and requirements.
- Find ways to build loyal client relationships and increase client spend by understanding needs and upselling.
What makes you special / Qualifications
- A strong background and level of experience working for a luxury retail brand.
- Previous Personal Shopping or stylist experience and an established client base is essential.
- A genuine interest in delivering an above and beyond level of service with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations.
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
- A keen eye for detail to ensure an excellent experience and luxury environment for customers.
About The Bicester Collection
The Bicester Collection are the world’s leading luxury shopping destinations, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, brand partners, travel and tourism partners, corporate and financial media, and internal teams.
Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better including our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are: Authenticity, Innovation, Passion, Critical Thinking, Vision.
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme with the following benefits:
- Lifestyle: life assurance, income protection, pension, leisure travel insurance, electric car scheme, discounted shopping portal, discounts across our Villages, referral bonus, season ticket loans.
- Physical: private medical cover, virtual doctor support, dental insurance, health screening, cycle-to-work scheme, eye care, flu vaccinations.
- Mental: access to professionals, support from trained mental health first aiders, employee assistance programme, free access to Headspace and Thrive.
- Social: yoga classes, summer parties, outdoor team activities, time off for birthdays, weddings, moving house, and breaks.
Come and live your story with us. At The Bicester Collection, we are focused on attracting and retaining the best talent. We foster an open culture where all perspectives are valued, ideas are shared freely, and creativity is encouraged.
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Personal Shopper employer: Bicester Village
Contact Detail:
Bicester Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Network with professionals in the luxury retail sector. Attend fashion events, trade shows, or local meet-ups to connect with potential clients and industry insiders who can refer you to opportunities.
✨Tip Number 2
Showcase your knowledge of current fashion trends and brands on social media platforms. Create engaging content that highlights your expertise and personal shopping experiences to attract potential clients.
✨Tip Number 3
Consider offering a free consultation or styling session to new clients. This not only demonstrates your skills but also helps build trust and rapport, making them more likely to return for future services.
✨Tip Number 4
Stay updated on the latest collections and exclusive offers from brands within Bicester Village. Being well-informed will allow you to provide tailored recommendations that resonate with your clients' preferences.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and personal shopping. Emphasise any established client relationships and your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of luxury consumer needs. Mention specific brands you are familiar with and how you can enhance the shopping experience for clients.
Showcase Your Knowledge: In your application, demonstrate your knowledge of current international fashion trends and designers. This will show that you are well-informed and capable of making personalised recommendations.
Highlight Your Soft Skills: Emphasise your interpersonal skills and ability to build relationships with clients. Mention any experience you have in upselling or nurturing client bases, as this is crucial for the role.
How to prepare for a job interview at Bicester Village
✨Showcase Your Luxury Retail Experience
Make sure to highlight your background in luxury retail during the interview. Discuss specific experiences where you provided exceptional customer service and how you built relationships with clients, as this is crucial for a Personal Shopper role.
✨Demonstrate Product Knowledge
Be prepared to discuss current fashion trends, designers, and products. Show that you have a keen eye for detail and can recommend items that suit different styles, as this will reflect your understanding of the luxury consumer.
✨Emphasise Client Relationship Building
Talk about your strategies for nurturing existing clients and attracting new ones. Share examples of how you've successfully upsold products or created loyal client relationships in the past, as this aligns with the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various shopping scenarios. Think about how you would personalise the shopping experience for different clients and be ready to share your thought process on delivering an exceptional service.
