We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open‑air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Hospitalityteam are hiring aConcierge.
The role
You will deliver a world‑class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.
Location: Bicester Village (on‑site, includes weekends, evenings and Bank Holidays)
What you’ll be doing
A few of the key responsibilities in this role:
- Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
- Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
- Building strong relationships with boutique partners to enhance guest experience and drive footfall
- Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements
What we’re looking for
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you’ll bring:
- Experience in hospitality, tourism, leisure or retail, with a passion for world‑class service
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
- A proactive, adaptable approach, with the ability to remain calm under pressure
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours
What we offer
A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.
We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether
#J-18808-LjbffrConcierge in Harwell employer: Bicester Village
Bicester Village is an outstanding employer for those seeking a fulfilling career in hospitality, offering a vibrant work culture that prioritises exceptional guest experiences. With a commitment to employee growth and a diverse, inclusive environment, team members can expect ample opportunities for advancement while enjoying the benefits of a supportive and engaging workplace. Located in the picturesque Cherwell District, employees can thrive in a setting that values passion and dedication to service.
