At a Glance
- Tasks: Support VIP guests and events, ensuring a 5-star luxury experience.
- Company: Join Bicester Village, a premier shopping destination known for its luxury hospitality.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for personal growth.
- Other info: Fluency in English is essential; additional languages are a plus.
- Why this job: Be part of a vibrant team delivering unforgettable experiences in a luxury setting.
- Qualifications: Experience in guest relations or concierge roles, with strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
The role
We're looking for a polished, service-driven individual to deliver exceptional hospitality across The Apartment and Western Terrace at Bicester Village.
In this role, you'll create seamless, luxury guest experiences, support VIC and VVIC visits, and represent the Village at the highest standard—blending premium hospitality, concierge expertise and personalised service to make every visit memorable.
Location:
Bicester Village, Full Time, On-site
What you’ll be doing
- Deliver a 5-star luxury hospitality experience as a brand ambassador for Bicester Village, welcoming domestic and international guests with warmth and professionalism
- Support day-to-day operations of The Apartment and Western Terrace, maintaining an elegant environment aligned with brand standards
- Create tailored guest itineraries and concierge-style services (e.g., reservations, hands-free shopping and bespoke support) anticipating guest needs throughout their journey
- Support VIC and VVIC visits and exclusive events with flawless execution, while preparing and serving premium food and beverages, including barista coffee, with confident menu recommendations
- Promote Village services, retail and partnerships, handle guest queries and feedback, and ensure all operations adhere to Village standards and procedures
What we’re looking for
- Proven experience in luxury hospitality, concierge, premium retail or similar, with excellent grooming and presentation
- Strong service delivery skills and passion for creating exceptional guest experiences, with good knowledge of luxury guest expectations and guest profiling
- Barista and/or food and beverage experience is desirable
- Excellent interpersonal and communication skills and ability to confidently engage with UHNW and VIC guests
- High levels of professionalism, discretion and attention to detail
- Strong organisational skills and ability to multitask in a fast-paced environment
- Fluent in English with additional languages an advantage
What we offer
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Guest Relations Ambassador in Bicester employer: Bicester Village
At Bicester Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions luxury hospitality and guest satisfaction. As a Guest Relations Ambassador, you will enjoy opportunities for personal and professional growth while working in a dynamic environment that values creativity and innovation. Our commitment to excellence ensures that you will be part of a team dedicated to delivering memorable experiences for our guests, all within the stunning setting of The Apartment at Bicester Village.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Ambassador in Bicester
✨Tip Number 1
Familiarise yourself with Bicester Village and its offerings. Understanding the brands, services, and current promotions will help you engage with guests more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury hospitality. This will help you articulate your thoughts clearly and confidently, which is crucial for a Guest Relations Ambassador role.
✨Tip Number 3
Network with professionals in the luxury hospitality sector. Attend events or join online forums to connect with others who can provide insights or even refer you to opportunities at Bicester Village.
✨Tip Number 4
Showcase your flexibility and problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to think on your feet and provide exceptional service.
We think you need these skills to ace Guest Relations Ambassador in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in guest relations, hospitality, or concierge services. Emphasise any roles where you provided exceptional customer service, especially in luxury environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering 5-star service. Mention specific experiences that demonstrate your ability to engage with both domestic and international guests, and how you can contribute to the luxury experience at Bicester Village.
Showcase Communication Skills:Since excellent written and spoken communication is key for this role, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well to reflect your communication skills.
Highlight Organisational Skills:In your application, provide examples of how you've successfully managed multiple tasks or planned events. This will demonstrate your strong organisational skills, which are crucial for planning guest itineraries and ensuring a seamless experience.
How to prepare for a job interview at Bicester Village
✨Showcase Your Luxury Service Experience
Make sure to highlight your previous experience in luxury hospitality. Share specific examples of how you've delivered exceptional service, especially in guest relations or concierge roles.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests via various channels, practice articulating your thoughts clearly. Be prepared to discuss how you handle communication in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare scenarios where you successfully managed guest expectations or resolved issues creatively.
✨Research Bicester Village and Its Offerings
Familiarise yourself with Bicester Village's services, events, and current promotions. Showing knowledge about the brand will demonstrate your genuine interest and help you stand out as a candidate.
