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- Tasks: Support VIP guests and events, ensuring a 5-star luxury experience.
- Company: Join Bicester Village, a premier shopping destination known for its luxury hospitality.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a vibrant team delivering unforgettable experiences in a luxury setting.
- Qualifications: Experience in guest relations or concierge roles, with strong communication skills required.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
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You will support and assist with all events and VIP guest visits at The Apartment – Bicester Village.
You will represent Bicester Village as Guest Relations Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities. You will have experience with domestic and international guests and have a full understanding of 5-star guest services as you have a background in the full end to end guest journey, from bookings to hosting and follow up.
With your flexible approach and strong interpersonal skills you will provide the personalised and memorable flagship hospitality experience that will delight our guests.
KEY RESPONSIBILITIES:
You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.
- Offer the ultimate guest experience by being luxury ambassadors for the flagship village
- Strong organisation skills to plan the guests itinerary for their day in the village
- Excellent written and spoken communication, conversing with guests via phone, email and in person
- Promote a range of innovative and efficient ‘concierge style’ services including: Hands-free Shopping Service, valet parking, Restaurant reservations and airmiles redemption
- Promote the current exhibition/ retail marketing and partnerships campaigns to our guests
- Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
- Awareness of the daily operation of the full Apartment experience – including events and marketing activations
- Ensure that Bicester Village standards, procedures and policies are adhered to at all times
- Support with guest feedback and queries (received by email or directly) and liaise with respective departments to give a quick solution to guests
- Ad Hoc support to the Food & Beverage team in The Apartment – act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offering)
BACKGROUND AND SKILLS:
Be engaging, dynamic, proactive, informative and team-player. Capability to think creatively and provide flexible and innovative solutions to daily challenges and opportunities.
- Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
- Solid understanding of the luxury customer and guest profiling
- Ability to assist in projects and to work effectively within a team, as well as act autonomously
- Experienced in service delivery
- Strong interpersonal and communication skills
- Attention to detail, responsible and able to work without close supervision
- Well-organized
- Ability to multitask and prioritize
- High level of customer service
- Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, Powerpoint)
- Fluency in English, any other language is beneficial
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Guest Relations Ambassador employer: Bicester Village
Contact Detail:
Bicester Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Ambassador
✨Tip Number 1
Familiarise yourself with Bicester Village and its offerings. Understanding the brands, services, and current promotions will help you engage with guests more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury hospitality. This will help you articulate your thoughts clearly and confidently, which is crucial for a Guest Relations Ambassador role.
✨Tip Number 3
Network with professionals in the luxury hospitality sector. Attend events or join online forums to connect with others who can provide insights or even refer you to opportunities at Bicester Village.
✨Tip Number 4
Showcase your flexibility and problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your ability to think on your feet and provide exceptional service.
We think you need these skills to ace Guest Relations Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations, hospitality, or concierge services. Emphasise any roles where you provided exceptional customer service, especially in luxury environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering 5-star service. Mention specific experiences that demonstrate your ability to engage with both domestic and international guests, and how you can contribute to the luxury experience at Bicester Village.
Showcase Communication Skills: Since excellent written and spoken communication is key for this role, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well to reflect your communication skills.
Highlight Organisational Skills: In your application, provide examples of how you've successfully managed multiple tasks or planned events. This will demonstrate your strong organisational skills, which are crucial for planning guest itineraries and ensuring a seamless experience.
How to prepare for a job interview at Bicester Village
✨Showcase Your Luxury Service Experience
Make sure to highlight your previous experience in luxury hospitality. Share specific examples of how you've delivered exceptional service, especially in guest relations or concierge roles.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests via various channels, practice articulating your thoughts clearly. Be prepared to discuss how you handle communication in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare scenarios where you successfully managed guest expectations or resolved issues creatively.
✨Research Bicester Village and Its Offerings
Familiarise yourself with Bicester Village's services, events, and current promotions. Showing knowledge about the brand will demonstrate your genuine interest and help you stand out as a candidate.
