At a Glance
- Tasks: Be the go-to person for guest bookings and inquiries, ensuring top-notch service.
- Company: Join a luxury brand known for exceptional guest experiences.
- Benefits: Flexible shifts, career growth opportunities, and a focus on wellbeing.
- Other info: Dynamic work environment with a supportive team culture.
- Why this job: Make a real difference in guests' experiences while developing your skills.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
As a member of the Guest Contact Centre Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.
Location: Bicester Village, On‑Site
What you’ll be doing:
- Be the main point of contact for guest bookings, enquiries, feedback, and issues – resolving them quickly and going above and beyond.
- Work closely with teams across The Apartment, Retail, Operations, and Security to address guest needs efficiently.
- Stay up to date on everything our Village offers, so you can give guests accurate, helpful information.
- Spot opportunities to improve the guest journey, from booking through to post‑visit follow‑up.
- Partner with the management team to shape guest service initiatives that boost satisfaction and loyalty.
- Bring professionalism, warmth, and a genuine sense of hospitality to every guest interaction, in line with our luxury standards.
What we’re looking for:
- Customer service or guest relations experience, ideally in hospitality, retail, or luxury with some administrative experience.
- Genuine passion for delivering exceptional guest experiences, backed by real examples.
- Confident communicator, comfortable engaging with diverse guests and colleagues at all levels.
- Proactive problem‑solver who can use their own initiative and ability to multi‑task in a fast‑paced environment.
- Comfortable with Word, Excel and PowerPoint.
- Able to work flexible shifts, including weekends and holidays.
What we offer: A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Guest Experience Assistant employer: Bicester Village
At Bicester Village, we pride ourselves on creating a vibrant and inclusive work environment where every team member is empowered to deliver exceptional guest experiences. As a Guest Experience Assistant, you will enjoy comprehensive benefits that support your wellbeing, alongside opportunities for professional growth within the luxury retail sector. Join us in a location renowned for its commitment to hospitality, where your passion for service can truly shine and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bicester Village. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bicester Village before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bicester Village:Your cover letter is your chance to shine! Tell us why you want to work at Bicester Village specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bicester Village!
How to prepare for a job interview at Bicester Village
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
