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- Tasks: Welcome and assist guests, ensuring a memorable experience through exceptional service.
- Company: Join a vibrant social network focused on hospitality and guest satisfaction.
- Benefits: Enjoy flexible hours, opportunities for growth, and a dynamic work environment.
- Why this job: Be part of a team that values world-class service and cultural awareness.
- Qualifications: Previous experience in hospitality or retail is preferred; strong communication skills are essential.
- Other info: Must be available to work weekends and holidays; language skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Concierge
Reports to: Senior Concierge
Based at: Bicester Village
POSITION SUMMARY:
The Concierge must demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, across four locations, which surpass our guest’s aspirations, making it special right from the start and doing their utmost to make all guests feel welcome. They must also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.
KEY RESPONSIBILITIES:
The role is not solely inclusive of the tasks listed above.
BACKGROUND & SKILLS:
Concierge employer: Bicester Village
Contact Detail:
Bicester Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and its attractions. Being knowledgeable about local hotspots, events, and services will help you engage with guests and provide them with tailored recommendations.
✨Tip Number 2
Practice your interpersonal skills by engaging with diverse groups of people. This will enhance your ability to adapt your communication style to suit different international guests, making them feel more comfortable and valued.
✨Tip Number 3
Gain experience in customer service roles, particularly in hospitality or retail. This will not only improve your problem-solving skills but also demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours. Highlighting your availability for weekends and holidays can set you apart from other candidates, as this role requires adaptability to meet business needs.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge. Highlight your relevant experience in hospitality, tourism, or retail that aligns with the job description.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role. Emphasise your interpersonal skills, ability to handle international guests, and any previous roles in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of guest needs. Use specific examples from your past experiences to demonstrate how you can exceed guest expectations.
Showcase Cultural Awareness: In your application, mention any experiences that highlight your cultural awareness and ability to adapt your communication style. This is crucial for engaging with a diverse range of guests.
How to prepare for a job interview at Bicester Village
✨Showcase Your Hospitality Experience
Make sure to highlight any previous roles you've had in hospitality, tourism, or retail. Share specific examples of how you went above and beyond to meet guest needs, as this will demonstrate your understanding of the industry and your commitment to excellent service.
✨Demonstrate Cultural Awareness
Since the role involves interacting with international guests, be prepared to discuss your experiences with diverse cultures. Show that you can adapt your communication style to suit different guests, which is crucial for making them feel welcome and understood.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific guest situations, such as complaints or special requests. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure guest satisfaction.
✨Research the Village and Its Offerings
Familiarise yourself with the Village's brands, services, and any current promotions. This knowledge will not only help you answer questions confidently but also allow you to engage proactively with guests about what the Village has to offer.
