At a Glance
- Tasks: Lead luxury hospitality at La Maison, curating exceptional beverage experiences and managing a high-performing team.
- Company: Bicester Village, part of The Bicester Collection, known for extraordinary experiences.
- Benefits: Career growth opportunities, wellness benefits, and a supportive, inclusive work culture.
- Other info: Join a diverse team committed to continuous improvement and innovation.
- Why this job: Shape unforgettable experiences for exclusive guests in a vibrant, dynamic environment.
- Qualifications: Experience in luxury hospitality leadership and exceptional interpersonal skills.
The predicted salary is between 37800 - 46200 £ per year.
We are extraordinary people creating extraordinary experiences. Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Hospitality team is hiring a Senior Hospitality Manager.
The role
In this role, you will lead the delivery of exceptional luxury hospitality at La Maison, our premium VIP space at Bicester Village. You will shape a world-class beverage and events offering, build a high-performing team, and create the kind of personalised, effortless experiences that stay with our guests long after they leave.
Location: Bicester Village (On-site)
To be considered for this position, candidates will need to have significant experience in curating premium beverage menus and managing premium bar services and teams.
What you'll be doing
- Owning the full beverage operation, from curating seasonal menus and managing stock to building strong supplier and brand partner relationships.
- Hosting and delivering bespoke experiences for our most exclusive guests, leading the team to anticipate needs and exceed expectations at every touchpoint.
- Driving operational excellence through refined service standards, briefing routines and a culture of continuous improvement.
What we're looking for
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
- Significant experience in luxury hospitality leadership, within a five-star hotel, private members' club or high-end events environment.
- Exceptional interpersonal skills and the confidence to engage high-profile guests with warmth, discretion and cultural intelligence.
- Commercial acumen and a data-informed mindset, with the ability to translate guest feedback and performance insight into practical action.
What we offer
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment
We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.
Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?
Senior Hospitality Manager in Bicester employer: Bicester Village
Bicester Village is an outstanding employer for those seeking a fulfilling career in hospitality, offering a vibrant work culture that prioritises exceptional guest experiences. With a commitment to employee growth and a diverse, inclusive environment, team members can expect ample opportunities for advancement while enjoying the benefits of a supportive and engaging workplace. Located in the picturesque Cherwell District, employees can thrive in a setting that values passion and dedication to service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Manager in Bicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bicester Village. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bicester Village
Don't be shy about reaching out to Bicester Village directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Hospitality Manager in Bicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bicester Village and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bicester Village
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
