At a Glance
- Tasks: Support luxury client services and enhance member engagement in a vibrant retail environment.
- Company: Join Bicester Village, part of The Bicester Collection, known for extraordinary experiences.
- Benefits: Inclusive culture, career growth opportunities, and lifestyle-focused benefits.
- Other info: Dynamic role in a fast-paced environment with a focus on collaboration.
- Why this job: Be a key player in delivering exceptional service to high-value clients.
- Qualifications: Experience in luxury hospitality or premium retail with strong interpersonal skills.
The predicted salary is between 40000 - 50000 £ per year.
We are extraordinary people creating extraordinary experiences. Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The role involves supporting the leadership and delivery of the Private Client Services strategy, driving operational excellence, enhancing member engagement and ensuring a consistently elevated and discreet client experience across all touchpoints.
Location: Bicester Village, Office-Based role
What you'll be doing:
- Support the Private Clients Director in delivering the Private Office strategy and objectives
- Oversee day-to-day Private Office operations, ensuring smooth execution and high service standards
- Drive member acquisition and retention to strengthen engagement with high-value clients
- Manage relationships with UHNWI and VICs as a trusted point of contact
- Lead planning and delivery of clientelling programmes, events and bespoke activations
- Collaborate cross-functionally with retail, marketing and hospitality to deliver integrated experiences
- Maintain and enhance operational processes, service standards and frameworks
- Produce reporting and insights to support decision-making and strategy
What we're looking for:
- Experience in luxury hospitality, private client services or premium retail
- Strong programme and operational management skills, with attention to detail and execution
- Exceptional interpersonal and communication skills, building trust with high-value clients
- High levels of discretion, professionalism and confidentiality
- Experience managing VIC or UHNW client relationships
- Strong organisational skills, managing multiple priorities in a fast-paced environment
- Commercial awareness of luxury consumer behaviour and expectations
- Confident working cross-functionally with senior stakeholders
What we offer: A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our commitment: We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are. Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?
Private Client Manager in Bicester employer: Bicester Village
Bicester Village is an outstanding employer for those seeking a fulfilling career in hospitality, offering a vibrant work culture that prioritises exceptional guest experiences. With a commitment to employee growth and a diverse, inclusive environment, team members can expect ample opportunities for advancement while enjoying the benefits of a supportive and engaging workplace. Located in the picturesque Cherwell District, employees can thrive in a setting that values passion and dedication to service.
