The role
As a member of the Guest Contact Centre Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.
Location: Bicester Village, On‑site
What you'll be doing
- Be the main point of contact for guest bookings, enquiries, feedback, and issues – resolving them quickly and going above and beyond.
- Work closely with teams across The Apartment, Retail, Operations, and Security to address guest needs efficiently.
- Stay up to date on everything our Village offers, so you can give guests accurate, helpful information.
- Spot opportunities to improve the guest journey, from booking through to post‑visit follow‑up.
- Partner with the management team to shape guest service initiatives that boost satisfaction and loyalty.
- Bring professionalism, warmth, and a genuine sense of hospitality to every guest interaction, in line with our luxury standards.
What we're looking for
- Customer service or guest relations experience, ideally in hospitality, retail, or luxury with some administrative experience.
- Genuine passion for delivering exceptional guest experiences, backed by real examples.
- Confident communicator, comfortable engaging with diverse guests and colleagues at all levels.
- Proactive problem‑solver who can use their own initiative and ability to multi‑task in a fast‑paced environment.
- Comfortable with Word, Excel, and PowerPoint.
- Able to work flexible shifts, including weekends and holidays.
What we offer
A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental, and social wellbeing.
Our commitment
We’re proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don’t all think the same, and we welcome applications from every background. Come as you are.
