At a Glance
- Tasks: Deliver outstanding guest experiences by assisting with bookings and resolving inquiries.
- Company: Join a luxury brand known for exceptional service and inclusivity.
- Benefits: Flexible shifts, career growth opportunities, and a focus on wellbeing.
- Other info: Diverse and inclusive workplace that values unique perspectives.
- Why this job: Be the face of hospitality and make a real difference in guests' experiences.
- Qualifications: Experience in customer service, strong communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
The role involves being a member of the Guest Contact Centre Team, playing a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.
Location: Bicester Village, On‑site
What you'll be doing:
- Be the main point of contact for guest bookings, enquiries, feedback, and issues – resolving them quickly and going above and beyond.
- Work closely with teams across The Apartment, Retail, Operations, and Security to address guest needs efficiently.
- Stay up to date on everything our Village offers, so you can give guests accurate, helpful information.
- Spot opportunities to improve the guest journey, from booking through to post‑visit follow‑up.
- Partner with the management team to shape guest service initiatives that boost satisfaction and loyalty.
- Bring professionalism, warmth, and a genuine sense of hospitality to every guest interaction, in line with our luxury standards.
What we're looking for:
- Customer service or guest relations experience, ideally in hospitality, retail, or luxury with some administrative experience.
- Genuine passion for delivering exceptional guest experiences, backed by real examples.
- Confident communicator, comfortable engaging with diverse guests and colleagues at all levels.
- Proactive problem‑solver who can use their own initiative and ability to multi‑task in a fast‑paced environment.
- Comfortable with Word, Excel, and PowerPoint.
- Able to work flexible shifts, including weekends and holidays.
What we offer:
A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental, and social wellbeing.
Our commitment:
We’re proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don’t all think the same, and we welcome applications from every background. Come as you are.
Guest Experience Assistant in Bicester employer: Bicester Village
Bicester Village is an outstanding employer for those seeking a fulfilling career in hospitality, offering a vibrant work culture that prioritises exceptional guest experiences. With a commitment to employee growth and a diverse, inclusive environment, team members can expect ample opportunities for advancement while enjoying the benefits of a supportive and engaging workplace. Located in the picturesque Cherwell District, employees can thrive in a setting that values passion and dedication to service.
