At a Glance
- Tasks: Deliver exceptional hospitality experiences and anticipate guest needs.
- Company: Join a vibrant team at Bicester Village, creating extraordinary moments.
- Benefits: Flexible hours, career growth, and wellbeing-focused perks.
- Other info: Dynamic environment with opportunities to connect with international guests.
- Why this job: Be part of a diverse team and make every guest feel valued.
- Qualifications: Experience in hospitality or retail with strong communication skills.
The predicted salary is between 32450 - 32450 £ per year.
We are extraordinary people creating extraordinary experiences.
You will deliver a world‑class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and the wider destination.
Location: Bicester Village (on‑site, includes weekends, evenings and Bank Holidays)
What You'll Be Doing:
- Deliver exceptional, personalised guest experiences by welcoming visitors and anticipating their needs.
- Promote and seamlessly provide Village services, retail insights, and wider tourism offerings.
- Build strong relationships with boutique partners to enhance guest experience and drive footfall.
- Manage guest queries, bookings and feedback professionally, while contributing to continual service improvements.
What We're Looking For:
- Experience in hospitality, tourism, leisure or retail, with a passion for world‑class service.
- Excellent communication and interpersonal skills, with confidence engaging diverse, international guests.
- A proactive, adaptable approach, with the ability to remain calm under pressure.
- Strong collaboration skills, cultural awareness, and flexibility to work varied hours.
What We Offer:
A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing.
Our Commitment: We’re proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don’t all think the same, and we welcome applications from every background.
Are you ready for the challenge?
Concierge in Banbury employer: Bicester Village
Bicester Village is an outstanding employer for those seeking a fulfilling career in hospitality, offering a vibrant work culture that prioritises exceptional guest experiences. With a commitment to employee growth and a diverse, inclusive environment, team members can expect ample opportunities for advancement while enjoying the benefits of a supportive and engaging workplace. Located in the picturesque Cherwell District, employees can thrive in a setting that values passion and dedication to service.
