Practice and Primary Care Network (PCN) Manager

Responsibilities will span two complementary areas:

• PCN Management (from day one)

Coordinating services across our member practices and supporting network-wide delivery priorities. Working collaboratively with NHS colleagues and locality partners to provide the best possible care to our combined population of 55,000 patients. Leading on PCN targets, projects and external relationships.

• Practice Management (developed collaboratively over 18 months, then fully assumed)

Organisational leadership and overall performance of the practice. Delivery of key targets across all clinical, financial and administrative areas. HR, people management and staff development. Financial management and strategic direction.

Main duties of the job: The Practice encourages integrity, shared values and honesty. Effort and high standards are recognised and it is very important to the Partners that this is maintained and developed.

Job responsibilities

• Finance

Working with the Partners, Clinical Director and Practice. Ensuring the organisational requirements of the practice and PCN contracts with NHSE are fully met and complied with. Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services. Supporting the PCN practices and Clinical Director to develop and implement processes to achieve clinical targets. Directly contributing to profit improvement by exploring areas for increasing income and reducing costs. Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level. Assist in the development of practice budgets and financial systems. Develop PCN budgets and financial systems. Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners and PCN practices. Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes. Liaising with the ICB and payment agencies regarding queries with payments relating to the Practice and PCN contracts. Present financial forecasts and budget reports for the PCN. Ensure financial risks are recognised and discussed within the PCN. Liaise with the accountants and Clinical Director to produce year-end accounts, in line with the PCN Agreement.

• Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats. Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate. Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, within the PCN and education bodies. Formulate objectives and research and develop ideas for future practice and potentially PCN development. To represent the practice at PCN, locality and ICB meetings. To make recommendations to the partners for practice and PCN development with regard to enhancing patient services and potential sources of income. Establish and agree objectives and priorities for PCN activity in line with contract requirements, the network agreement and budget availability. Regularly review a costed PCN Business Plan that delivers relevant services and improvement projects.

• Human Resources

Working with the Partners, Clinical Director and Practice. Recruitment and selection of staff working, including contracts of employment and job descriptions. Employment Law compliance for the disciplinary and dismissal process. Awareness of current employment legislation. To develop and maintain good employee/employer relationships. To ensure that members of the existing staff team are aware of any changes that occur in the practice and PCN. To maintain good communication at all times with the practice and PCN teams. To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. To implement pay rises/scales and increments at the appropriate time. Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks. To ensure that suitable facilities are available to enable all staff to work within the practice and PCN. Responsibility for the health and safety policy and its implementation. Facilitating the development of a multi-disciplinary effective primary health care team. Regulated and revalidation compliance for all clinical team members in the practice and PCN.

• Information Technology

Overall responsibility. Ensure the update and compliance of appropriate information governance systems. Ensure all Practice IT and telephone systems are functioning effectively. Ensure the IG and DSP toolkit requirements are met. Keep abreast of new technology and ensure existing IT is used to its full potential. Working with the Partners and Patient Services Operations Manager to ensure that the Practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation for the Practice and PCN. Oversee and manage effective appointment systems. Routinely monitor and assess practice and PCN performance against patient access and demand targets. Manage the complaints management system. Manage the significant events system. Maintain the Patient Participation Group (PPG).

• Premises and Equipment

Overall responsibility. Responsible for the management of the building. Represent the practice to negotiate contracts and their renewals. Liaise with NHSE in notional reviews. Ensure property owned by the partners is safe, effective and fit for purpose. Responsible for planning and premises expansion projects. Project management responsibility for premises refurbishment.

• CQC

Working with the CQC registered manager to oversee and maintain compliance with CQC (Care Quality Commissioner) regulations. Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews. As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice. Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation. Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act. Ensure that effective safeguards are in place to prevent any type of fraud. Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations.

• Training and Development

The post holder will be expected to engage in appropriate personal development opportunities.

• Communication

Ensure compliance with the latest NHS recommendations. Understand the practice communication system. Build/maintain good working relationships with the NHS, ICB, neighbourhood teams, hospitals, community agencies, LMC (Local medical Committee) other GP practices, within the PCN, pharmacists, education bodies, voluntary and private organisations. Represent the practice and PCN at meetings and seminars. Present a professional image and always promote the practice and PCN. Share skills and expertise with others. Ensure continuity of practice and PCN staff and clinical meetings. Responsible for the PCN response to online feedback. Coordinate the digital presence and communications via the PCN website, social media, and SMS technology.

• Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

• Skills

A solutions focused approach to problem solving. Intelligent with a fast-learning ability. Effective communication (oral and written) and excellent inter-personal skills. Approachable with the ability to listen, nurture and empathise. Delegation and empowerment of staff. Appropriate IT skills and computer literacy. Strategic management skills to run a well-organised business. Negotiating and managing conflict. Able to manage change. Networking and facilitation. Motivational with a growth mindset. Project management. Change management.

• Qualifications

Evidence of a sound education to degree level or equivalent. Evidence of a commitment to continuing professional development. Member of a relevant professional body.

• Experience

5 years experience of successfully leading and managing teams. HR, Employment Law, and safe recruitment. Working in an IT led environment. Financial management experience of small company accounts. 5 years experience as a business/senior manager, with knowledge of contract management and business accounting. Change management and a driver of change. Risk assessment and risk management experience. Experience of strategic business planning. Experience of working with regulatory bodies and preparing for inspections.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.