At a Glance
- Tasks: Manage TikTok Shop, optimise P&L, and collaborate with creators for impactful campaigns.
- Company: Join Tangle Teezer, a global brand dedicated to healthier hair since 2007.
- Benefits: Enjoy flexible hours, remote work, competitive salary, and unique perks like free massages.
- Other info: Embrace a culture of pride, authenticity, and support while working in a pet-friendly office.
- Why this job: Be at the forefront of social commerce and make a real impact in a vibrant team.
- Qualifications: Experience with TikTok Shop, digital retail budgets, and strong project management skills.
The predicted salary is between 40000 - 50000 £ per year.
Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.
As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.
The Role: We’re looking for a Social Commerce Manager to join our growing e-comm team to set-up, launch and manage TikTok Shop. This role sits at the critical center of full-funnel marketplace trading, performance marketing, and creator network management.
As we launch this new channel, you will support the Head of E-Comm with the TikTok Shop P&L, balancing retail sales margins against advertising spend, affiliate commission tiers, and creator sample costs. You will also be responsible for:
- P&L & storefront trading: Set-up and optimise total TikTok Shop financials, balancing gross sales against ad spend, sample costs, and affiliate payouts.
- Commercial variables: Set and adjust tier-based affiliate commission rates and in-app promotional discounts to protect product margins.
- Storefront operations: Set-up and manage the TikTok Shop Seller Center, including inventory forecasting, custom product bundling, and the promotional calendar.
- PDPs: Work with in-house creative on mobile-first image carousels, variant options, and embedded shoppable videos to maximise conversion.
- Logistics & shop health: Partner with warehouse teams to meet TikTok’s dispatch and shipping SLAs.
Creator sourcing & creative feedback loop:
- Sourcing: Identify, outreach to, and onboard creators with high-converting audience data.
- Creative direction: Brief creators with native frameworks, defining the exact visual hooks, pain points, and calls-to-action (CTAs) that drive sales.
- The feedback loop: Analyse creator content performance and provide data-led feedback to iterate on their style.
Affiliate management: Turn top-performing affiliates into long-term brand advocates.
Paid media & whitelisting strategy:
- Whitelisting & spark ads: Monitor affiliate and organic video metrics in real-time. Secure creator authorisation codes for winning content and deploy paid ad spend behind them.
- Budget optimisation: Allocate ad spend dynamically between video shopping ads and live shopping ads to scale revenue while maintaining efficiency.
In-house organic team collaboration:
- Insights bridge: Deliver conversion data to the in-house social media team, explaining why certain creator hooks or ads converted viewers into customers so they can replicate those wins on the main brand account.
- Funnel optimization: Partner with the organic team to ensure all brand content utilises correct product tagging, clear checkout paths, and strategic comment moderation that drives buyer intent.
What we are looking for in you:
- Direct knowledge of the TikTok Shop Seller Center, affiliate network plans and shop compliance metrics.
- Experience managing a digital retail budget or channel P&L, with a clear understanding of margins, platform fees, and marketing cost structures.
- Experience running Spark Ads, scaling paid spend behind UGC, and managing creator content codes.
- Background in sourcing creators, managing product sample logistics, and coaching talent to optimise creative hooks for direct sales.
- Strong organisational and project management skills.
- Excellent communication skills and agency management experience.
- Proactive, detail-oriented and thrives in a fast-paced environment.
What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.
- Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
- Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
- Champion: We are champions of one another, our brand, and our environment.
Join us and embrace these values to help create, innovate, and deliver products that people love—together.
The good Stuff: For all your hard work and dedication, we have fantastic rewards for you:
- Flexible working hours with core hours from 10am to 4pm
- Working 2 days in the office and 3 days from home
- Salary from £40k
- Performance-related bonus of 10% based on annual salary
- 27 days holiday, with the option to buy holiday days
- 2 volunteering days per year
- 10 days working from any location of your choice
- Flexible bank holidays—choose the standard bank holidays or swap them for dates that are more meaningful to you
- Free in-office massages
- Enhanced family policies
- Supportive Period & Menopause Policies
- Enhanced pension scheme
- Life assurance at 4x your salary
- Private medical insurance
- Medical cash plan for everyday healthcare needs
- Cycle to Work Scheme
- Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!
- Pet friendly office. Bring your furry friend to work with you!
BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.
Social Commerce Manager Tik Tok Shop - Tangle Teezer in London employer: BIC
BIC is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the Tangle Teezer team in Greater London. Employees benefit from flexible working hours, generous holiday allowances, and performance-related bonuses, all while having ample opportunities for professional growth in the thriving e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Social Commerce Manager Tik Tok Shop - Tangle Teezer in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like BIC are looking for when hiring for a Social Commerce Manager Tik Tok Shop - Tangle Teezer.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to BIC for the Social Commerce Manager Tik Tok Shop - Tangle Teezer, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at BIC as a Social Commerce Manager Tik Tok Shop - Tangle Teezer, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out BIC’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Social Commerce Manager Tik Tok Shop - Tangle Teezer.
We think you need these skills to ace Social Commerce Manager Tik Tok Shop - Tangle Teezer in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at BIC, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with BIC's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at BIC. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at BIC
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that BIC uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at BIC. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
