Senior Account Manager, E-Commerce - Tangle Teezer

Tangle Teezer has delivered hair care solutions since 2007. We are seeking a commercially minded Senior Account Manager, E‑comm to lead the launch and expansion of our International e‑commerce business, owning end‑to‑end strategy and execution for our Amazon International marketplace presence.

Key Responsibilities

• International Expansion & Market Launches: Own the strategy for new International market launches. Run the numbers on local market demand, analyze competitors, plan deal events and navigate cross‑border logistics.
• Global Selection Management: Identify opportunities for strategic selection. Partner with marketing teams and local agencies to optimize listings for regional markets.
• Localization: Oversee the end‑to‑end setup of the accounts in owned regions, ensuring customer experience aligns with regional standards.
• Strategic Growth & Profitability P&L: Manage the P&L for owned regions, establishing and achieving sales and margin targets.
• Channel Roadmap: Define and execute the long‑term strategic roadmap for owned regions, ensuring alignment with overall corporate growth objectives and marketing/brand guidelines.
• Market Share & Positioning: Monitor industry trends, competitor movements, and shifting consumer behaviour to drive top‑line sales, protect brand equity and strengthen market share across owned regions.
• Data Analysis & Reporting: Analyse complex datasets via Amazon portals, Brand Analytics and third‑party tools to generate actionable insights per market. Present monthly and quarterly performance reports to leadership, providing clear visibility into international growth objectives, market‑specific hurdles and scaling opportunities.
• Advertising & Content: Work with the Digital team to improve advertising initiatives, such as setting TROAS targets and pivoting SA/DSP/marketing strategies to drive sales growth. Build advertising strategies at regional level to ensure sales and brand growth. Collaborate with the marketing and content teams to optimize product listings on Amazon, including keywords, images, A+ and product detail pages.
• Cross‑Functional Collaboration & Teamwork: Work with Operations and Logistics teams to build accurate demand forecasting models, ensuring seamless inventory flow into international warehouse hubs while minimizing storage fees and low‑stock risks. Act as the voice of the customer by analysing international Amazon reviews and return data, routinely sharing these insights with the business to drive improvements. Foster a collaborative, growth‑oriented environment within the e‑commerce department by mentoring Junior Account Managers on Amazon’s evolving global ecosystem.

Qualifications

• 5+ years of experience managing Amazon Vendor Central and/or Seller Central accounts.
• Proven success launching brands into at least two non‑domestic Amazon marketplaces.
• Understanding of the Amazon Ads ecosystem and Amazon’s supply chain programs (Dropshipping, FBA, etc.) preferred.
• Experience using Profetiro, H10/Keepa preferred.
• Resilient in navigating Amazon’s ecosystem combined with strong analytical and commercial skills to work independently.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Excellent communication and organizational skills, with attention to detail.

Benefits and Compensation

• Flexible working hours with core hours from 10am to 4pm.
• Working 2 days in the office and 3 days from home.
• Salary from £65,000.
• Performance‑related bonus of 15% based on annual salary.
• 27 days holiday, with the option to buy or sell holiday days.
• 2 volunteering days per year.
• 10 days working from any location of your choice.
• Flexible bank holidays; choose standard bank holidays or swap them for dates that are more meaningful to you.
• Free in‑office massages.
• Enhanced family policies.
• Supportive period and menopause policies.
• Enhanced pension scheme.
• Life assurance at 4x your salary.
• Private medical insurance.
• Medical cash plan for everyday healthcare needs.
• Cycle to Work scheme.
• Meeting‑free Fridays with an early 4:00pm finish.
• Pet friendly office; bring your furry friend to work with you.

Equal Opportunity Employer

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.