Supporter Services Administrator (18-month fixed-term contract) in Swindon

In this role, you’ll ensure our supporters, volunteers and staff receive timely and effective support. You’ll play a crucial part in maintaining our database and processing supporter donations.

Job details

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Join our team at Bible Society as a Supporter Services Administrator and be a key player in delivering quality supporter experiences. In this role, you’ll ensure our supporters, volunteers and staff receive timely and effective support. You’ll play a crucial part in maintaining our database and processing supporter donations, including Direct Debits, Standing Orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports. You’ll also process Gift Aid declarations and claims, handle Direct Debits, Standing Orders and other payments, and maintain subscription schemes. Additionally, you’ll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you’re detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to our mission at Bible Society.

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

As a Christian organisation, we believe you were created with a unique character. You have gifts and abilities that are all your own. So we're willing to explore how what you have might fit what we need.

The checklist

We know there's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying to work for us. If you think you've got most of what we want and you're excited about what we're doing, go ahead.

It's personal

You have a life outside work, and we want you to be able to live it well. So we're happy to talk to you about flexible working hours and working from home. We aren't impressed if you respond to emails at midnight.

Learn and grow

When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits us. We're committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available.

Together and apart

We believe in home working where it's appropriate, and during lockdown we made that work really well. But we know how important it is to meet face to face, too. We're committed to making the office an enriching environment, where people are glad to be.

Universal acceptance for everyone, everywhere is at the heart of our organisation. We promote diversity of thought, culture and background, which connects the entire Bible Society family. As such, Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

We want you to bring your best to the application and selection process. If you need us to make any adjustments for that to happen, let us know and we'll be glad to help.

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