At a Glance
- Tasks: Manage client accounts and build strong relationships while ensuring timely payments.
- Company: Join Bibby Financial Services, a supportive and innovative financial services provider.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and flexible perks.
- Other info: Be part of a collaborative team with excellent career progression opportunities.
- Why this job: Make a real impact by helping businesses thrive and grow.
- Qualifications: Experience in customer support or credit control with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Bibby Financial Services are growing, and we’re looking for a Credit Controller to join our Manchester team. You’ll work in a supportive, collaborative environment, with the flexibility of hybrid working and clear opportunities to progress your career. If you enjoy building relationships, having proper conversations with customers and bringing structure to something that could easily become messy; this one’s worth a look!
At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets.
What you’ll be doing:
- Managing your own ledger across a portfolio of UK clients
- Building strong, long-term relationships with customers
- Having telephone-based credit control and risk assessment conversations
- Reviewing documentation and analysing risk
- Working closely with colleagues to deliver a high-quality, joined-up service
You’ll be part of a wider community of 55 Credit Controllers, working alongside more than 150 colleagues across our Leicester and Manchester offices, so support is never far away!
Who are we looking for?
- Experience in customer support, credit control, or a similar customer-facing role
- Strong telephone communication and administrative skills
- Confidence handling conversations around payment and risk
- A positive, professional approach and a willingness to learn
What you’ll get in return:
- 25 days’ holiday plus bank holidays, increasing with service, with buy/sell options
- Hybrid working
- Private healthcare for you and your family
- Company pension scheme
- Flexible benefits (gym membership, tech, health assessments and more)
- Access to an online wellbeing centre
- Discounts with a wide range of retailers
- Plus, much more!
There’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what’s possible, We deliver what matters, when it matters and We support each other to be our best.
If you would like to join us, please click ‘apply’ today to be considered as our Credit Controller – we would love to hear from you!
We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.
Credit Controller in Manchester employer: Bibby
At Bibby Financial Services, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Delivery Lead in Banbury, you will benefit from a competitive salary, performance bonuses, and a comprehensive benefits package, including private healthcare and flexible perks. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to make a meaningful impact while working alongside dedicated professionals in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role at BFS. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those phone interviews! Since the role involves strong telephone communication, practice having conversations about credit control and risk assessment. This will help you feel more confident when it’s your turn to chat with us.
✨Tip Number 3
Show off your personality! When you get the chance to speak with us, let your positive and professional approach shine through. We love candidates who can build relationships and bring structure to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our BFS family!
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Credit Controller role. Highlight any customer support or credit control experience you have, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Relationship-Building Skills:Since building strong relationships is key in this role, give examples of how you've successfully managed customer interactions in the past. We want to see how you handle conversations around payment and risk!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our BFS family!
How to prepare for a job interview at Bibby
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numbers! Familiarise yourself with basic credit control principles and be ready to discuss how you've managed ledgers or assessed risk in previous roles.
✨Showcase Your Communication Skills
Since strong telephone communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled difficult conversations about payments or risks, highlighting your professional approach.
✨Build Rapport
This job is all about building long-term relationships with clients. Think of ways you can demonstrate your ability to connect with customers during the interview. Maybe share a story where you turned a challenging situation into a positive outcome!
✨Emphasise Teamwork
You'll be part of a larger community of Credit Controllers, so it's important to show that you can work well with others. Be prepared to discuss how you've collaborated with colleagues in the past to deliver high-quality service and support each other.
