Commissions Coordinator: £30,000 - £33,000pa plus Performance Bonus & Benefits.
A key business-critical role responsible for managing the end-to-end commission process across the North West Europe region. Working closely with Finance, Sales, and Operations teams, the role holder will ensure the accurate and timely calculation, validation, and payment of commissions to both internal and external stakeholders, in line with SLAs and payroll deadlines.
Given that intermediaries account for approximately 70% of monthly deal flow within the region, with monthly commission payments exceeding £0.5m across more than 500 stakeholders, success in the role depends on effective stakeholder relationship management, strong organisational skills, and a high level of administrative accuracy and control.
At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets. We’re proud to be part of Bibby Line Group, a long-standing family business and one of the UK’s oldest independent companies
Your responsibilities as a Commissions Co-ordinator will include:
Ensure the timely and accurate delivery of the North West Europe (NWE) commission process, maintaining robust financial controls and process governance.
Maintain a strong focus on compliance, accuracy, and adherence to established control frameworks.
Develop a thorough understanding of existing processes and collaborate effectively with Business Partnering, Financial Control, and Accounts Payable teams to identify and implement process improvements, including opportunities for automation and enhanced system utilisation.
Manage and support the end-to-end broker commission process for the introducer network, ensuring payments are made in accordance with contractual agreements and agreed commission structures.
Deliver an exceptional customer experience by efficiently managing incoming queries, proactively resolving issues, and promoting the BFS brand through a professional and responsive approach.
Build and maintain strong working relationships with Sales and Operations teams to obtain required inputs, resolve queries, and ensure the smooth execution of commission processes.
Operate effectively within tight payroll deadlines, ensuring the accurate and timely calculation and payment of NWE sales commissions.
Monitor, reconcile, and validate commission data to ensure completeness, accuracy, and compliance with internal policies and external agreements.
Support continuous improvement initiatives by identifying process inefficiencies, reducing manual intervention, and enhancing operational effectiveness.
Ensure commissions are calculated and paid in accordance with documented agreements and commission schemes, maintaining up-to-date records and proactively identifying, escalating, and resolving any ambiguities.
Manage the workflow of introducer invoices received through the shared mailbox, coordinating with the Purchase Ledger team to ensure accurate and timely payment to verified bank accounts.
Manage commission-related queries received via email and telephone from both internal and external stakeholders, ensuring prompt, professional, and satisfactory resolution.
Perform regular reconciliation of commission-related control accounts, ensuring costs are correctly allocated, payments accurately reflect accrued liabilities, and any discrepancies are investigated and resolved.
Build and maintain strong relationships with introducers through effective communication across multiple channels, proactively managing stakeholder needs and fostering positive long-term partnerships.
Identify opportunities to enhance processes, controls, and stakeholder experience, contributing to the continuous improvement of commission operations.
Undertake any other duties, responsibilities, or project activities commensurate with the level and scope of the role, consistent with the role holder's skills, experience, and training.
What we are looking for in our ideal Commissions Co-ordinator:
Strong attention to detail and commitment to accuracy.
Excellent organisational and time-management skills.
Ability to work effectively under pressure and meet strict deadlines.
Strong interpersonal and stakeholder management skills.
Customer-focused with a proactive approach to problem solving.
Process-driven mindset with an appreciation of risk, controls, and compliance.
Continuous improvement mentality, with the ability to identify and implement process efficiencies.
Competent in Microsoft Excel and other finance systems.
Eagerness to learn and develop a long-term career within finance.
What you’ll get in return:
25 days’ holiday plus bank holidays, increasing with service, with buy/sell options
Hybrid working
Private healthcare for you and your family
Company pension scheme
Flexible benefits (gym membership, tech, health assessments and more)
Access to an online wellbeing centre
Discounts with a wide range of retailers
Plus, much more!
There’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what’s possible, We deliver what matters, when it matters and We support each other to be our best.
If you would like to join us, please click ‘apply’ today to be considered as our Commissions Coordinator – we would love to hear from you!
Please note: the closing date for this role in Friday 23rd October 2026.
We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.
We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.
WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER
Commissions Co-ordinator in Liverpool employer: Bibby
At Bibby Financial Services, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Delivery Lead in Banbury, you will benefit from a competitive salary, performance bonuses, and a comprehensive benefits package, including private healthcare and flexible perks. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to make a meaningful impact while working alongside dedicated professionals in a supportive environment.
