What You’ll Be Doing
Handle inbound calls from existing and prospective customers requiring quotes, new hires and off hires.
Proactively engage with customers (existing, new and potential) to promote Garic products and services and relationship–build, in line with Hire Desk Manager requests and to agreed metrics.
Handle email enquiries from existing and prospective customers requiring quotes, new hires and off hires via direct engagement – ie.Qualify email enquiries by phone/ Teams call to:
- understand true customer requirement vs. email request and add value where possible.
- up‑sell where possible and switch‑sell where required.
- build a personal relationship.
Ensure that all processes are adhered to, all required, and that information is captured. All administration and customer/company records must be completed accurately and in‑full.
Liaise with internal departments to confirm stock and transport availability and elevate to CX team where required in line with agreed process.
At all times, represent Garic products and services in a positive manner.
Understand role and functions of all internal stakeholder departments and work in a collaborative style to reinforce Garic values internally.
Engage with and promote Garic values at all times - ‘Work together’, ‘Be Better’, ‘Be innovative’, ‘Do the right thing’, ‘Trust each other’.
Present to the customer a single, united ‘one team’ approach.
Follow up all customer quotations within the agreed time period.
Ensure customer SLA’s and KPI’s are consistently met and where required provide reporting on these.
Build on existing and new relationships with customer through excellent customer service skills.
Undertake exercises, projects and reporting as requested by the Hire Desk Team Leader, on time and in full.
Ensure all metrics are met (revenue delivery, quotations, conversation rates, inbound and outbound activity etc.)
Ensure order accuracy and compliance with Garic process and procedures in order to prevent customer invoice queries and credits.
Own and resolve customer account queries through to resolution and within an acceptable time frame.
Comply with H&S legislation at all times.
Undertake all proposed training and development.
Undertake other duties as and when required.
What We’re Looking for Is Someone with These Essentials:
- Experience working in a customer service role
- Cross functional team working
- Experience of using MS Office applications including Word, Excel, Outlook and PowerPoint
These qualities would be a great help:
- Previous experience of working in a fast past sales environment
- Previous experience of working in welfare & accommodation or Plant & Tool Hire industry
Why This Role Could Be for You:
The Hire Desk Controller will work as part of a high performing team who are responsible for all day‑to‑day activities relating to quotes, confirmed new hires and end hires. Offering support to other areas of the business where customer contact is required. Focus will be on growing revenue by promoting Garic products and services, identifying sale and upsell opportunities; as well as building lasting relationships with a strong focus on customer service that makes Garic stand out for its competitors.
We’re committed to creating an inclusive recruitment process where everyone has an equal opportunity to succeed. Let us know if you need adjustments at any stage.
We welcome applications from talented professionals of all backgrounds who share our passion for innovation and inclusion.
#J-18808-Ljbffr
