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For Companies At a Glance
- Tasks: Manage credit control for clients while building strong relationships and spotting new business opportunities.
- Company: Join a forward-thinking company committed to inclusivity and professional growth.
- Benefits: Enjoy a supportive work environment with opportunities for development and career advancement.
- Why this job: Make a real impact by ensuring client satisfaction and contributing to the company's success.
- Qualifications: Experience in credit control and excellent communication skills are essential.
- Other info: Be part of a team that values trust, innovation, and doing the right thing.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities and Accountabilities
- Ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients.
- Establish and maintain a professional and efficient relationship with the allocated portfolio of clients.
- Provide excellent standards of customer service internally and externally.
- Ensure that security is maintained at all times within the systems operated by the company.
- Identify and generate new business opportunities for the sales team to convert.
- Proactively seek to understand clients to spot both warning signs and opportunities.
- Perform other duties or projects commensurate with the level of responsibility, for which the holder has necessary experience and/or training.
Key Skills
- Communication skills – maintain high-level professional conduct with internal and external customers via face to face, phone, email and written communication.
- Relationship building – establish rapport; establish and maintain a professional and ‘expert’ relationship with clients through efficient credit control and understand their business.
- Provide excellent customer service – manage credit control of client portfolio while providing a high level of service and protecting Bibby’s security.
- Listen and interpret information – good listening skills, understand how and when to action information for the appropriate person.
- Understand needs – see things from clients’ point of view, identify their needs and adopt a sympathetic approach whilst protecting Bibby’s security.
- Attention to detail.
- Decision-making – set credit limits within guidelines, make recommendations/propose decisions, and back up decisions to the line manager.
- Develop solutions, problem solve and agree matters with people – monitor collection performance and recommend appropriate solutions.
- Ability to say ‘no’.
- Takes initiative – use appropriate chasing techniques, recommend alternative collection techniques, take responsibility for actions, manage time, prioritise work and plan ahead.
- Use, develop and sell Bibby’s products and processes.
- Manage risk – knowledge of clients’ business, awareness of money‑laundering and data‑protection legislation, monitor risk and possible fraud.
- Numerate – demonstrate ability to work with numbers.
- Financial understanding – general understanding of financial management, audited accounts and risk management.
- IT skills – intermediate PC knowledge, good keyboard skills and competence in Microsoft Office.
Requirements of the Role
- Experience – credit control experience, office environment and customer service experience.
- Skills – good communication, excellent customer service, attention to detail and IT.
- Qualifications – N/A.
Desirable for the Role
- Experience – credit control experience in a financial service environment.
- Skills – managing risk, sales.
- Qualifications – basic IT, customer service / administration NVQ.
We are absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.
WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER
Credit Controller in Manchester employer: Bibby Financial Services
Contact Detail:
Bibby Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business model and how you can contribute to their credit control processes. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent customer service, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your credit control experience and any customer service roles you've had, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about credit control and how you can contribute to our team. Share specific examples of how you've built relationships with clients and provided excellent customer service in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bibby Financial Services
✨Know Your Numbers
As a Credit Controller, you'll be working with numbers daily. Brush up on your financial understanding and be ready to discuss how you manage credit limits and assess risk. Show them you can handle the financial side of things with confidence!
✨Build Rapport
Relationship building is key in this role. Think about how you can establish a professional yet friendly rapport with clients. Prepare examples of how you've successfully built relationships in the past, and be ready to share your approach to understanding client needs.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Credit Controller. During the interview, highlight your ability to spot discrepancies and ensure accuracy in your work. Bring examples of how your attention to detail has positively impacted your previous roles.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in credit control or customer service. Think of specific situations where you identified issues and proposed effective solutions. This will demonstrate your initiative and decision-making abilities.
