Volunteer Community Officer

RZSS – Edinburgh Zoo

Closing date for applications is: 31st Mar 2024

To develop and deliver the Royal Zoological Society of Scotland (RZSS) volunteer programme including innovative and creative volunteering activities; managing volunteer partnerships and projects part of the onsite discovery programme to engage our daily visitors.

To support the development and delivery of community partnerships programmes and explore opportunities for continued development of the community and discovery programmes.

Some of the things you’ll do:

• Contribute to and develop, monitor and maintain, an RZSS Strategy, plan, and policies for volunteering.
• Lead on the planning, development, delivery, coordination and evaluation of the volunteer programmes and resources to achieve agreed outcomes including the NLHF activity programme.
• Ensure that RZSS are meeting or leading best practice in volunteering practices.
• Lead all aspects of volunteering activities for agreed target participants, to agreed standards supporting RZSS’ vision and mission, ensuring all activities deliver meaningful outcomes.
• Support and take an active role in the:
  • development and delivery of the annual community plan; meeting agreed engagement targets.
  • creation of programmes including the wider discovery programme(s) which promote the RZSS’ resource as community hub to support initiatives to strengthen community.
• Maintain dynamic first-class customer service and public engagement, focusing on delivering informative, professional presentations and exceeding audience expectations.

What we’re looking for:

• Educated to a degree level in a relevant subject or extensive practice experience in a similar field or other zoo-related management systems.
• Excellent working knowledge of the Microsoft Suite (Excel and Word).
• Substantial experience and understanding of working with communities including the development of community programmes.
• Practical working knowledge of GDPR regulations.
• Sound understanding of public engagement best practices.
• Working knowledge of the natural world, conservation, and science.
• Extensive practical understanding of nonformal learning and engagement best practices.
• Substantial understanding of the Scottish volunteering processes and policies.

What you’ll get in return:

• Starting salary between £31,531- £32,413 (offer based on experience) with future salary progression up to £36,250 per annum.
• 34 days annual leave (pro rata).
• Discount in both retail/catering.
• Access to a healthcare plan.
• Employer contributory pension scheme.
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

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