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- Tasks: Lead daily operations and ensure top-notch service at our vibrant Butterfly House.
- Company: Join a fun and dynamic team at the Tropical Butterfly House in South Yorkshire.
- Benefits: Competitive pay above minimum wage and flexible working hours.
- Why this job: Make a real impact by leading a diverse team and enhancing visitor experiences.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service.
- Other info: Exciting opportunity with potential for career growth in a unique environment.
The predicted salary is between 24000 - 36000 Ā£ per year.
We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to manage a diverse team effectively. This role is crucial in maintaining operational excellence and enhancing customer satisfaction.
Responsibilities
- Supervise daily operations to ensure compliance with company policies and procedures.
- Lead, motivate, and develop staff to deliver exceptional service standards.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Monitor staff performance and provide constructive feedback to enhance productivity.
- Ensure that health and safety regulations are adhered to at all times.
- Manage inventory levels and assist with stock control as required.
- Coordinate with other departments to ensure seamless service delivery.
Requirements
- Proven experience in a managerial role within the tourism, hospitality or retail sector is preferred.
- Excellent communication and interpersonal skills to engage effectively with staff and customers.
- Strong organisational skills with the ability to multitask in a fastāpaced environment.
- A proactive approach to problemāsolving and decisionāmaking.
- Flexibility to work various shifts.
- Knowledge of health and safety regulations relevant to the industry is advantageous.
- A positive attitude with a commitment to delivering outstanding customer service.
If you are passionate about leading teams and ensuring exceptional service delivery, we encourage you to apply for this exciting opportunity.
Hours per working day: Between 7.45am - 6pm (March to September) 7.45am - 5pm (October to February) Between 8-10 hours per day.
Pay: Above minimum wage
Job Specification:
- Unlocking of Centre areas
- Completing daily health & safety checks
- Reporting and recording of any safety issues
- Staff organisation and monitoring throughout the day
- Carrying out and producing daily risk assessments and safe working methods when required
- Ensuring staff are working safely
- Ensuring visitors are behaving safely whilst at the Centre
- Locking up and securing of the Centre at the end of each day
- Leasing with our technical support teams during any technical problems, with till systems, card machines, computers or phone lines
- Dealing with any first aid emergencies
- Helping on car park when required
- Ensuring all end of day duties have been carried out in each section
- Any other duties as reasonably required to meet the business needs
Knowledge of EPOS systems is desirable.
Certificate in First Aid is desirable.
Certificate in IOSH Safe Management is desirable.
Application Process:
If you would like to apply for this position, please apply through Indeed or alternatively email accounts@butterflyhouse.co.uk with your CV and a brief covering letter. Please include your current notice period if applicable, and salary expectations.
Interview Dates: TBC
Please note: Any offer of employment is conditional on the following documentation being obtained:
- 2 references which are satisfactory to the Company, one of which should be from your current or most recent employer.
- A clean standard disclosure certificate (criminal record check) issued by the Disclosure and Barring Service (DBS).
- Proof of your stated professional and/or academic qualifications.
- Proof of your current, valid UK driving licence.
- Evidence of your right to work in the UK.
Offer dependent on the candidate passing an online Health and Safety at Work Course, failure to pass the exam will result in the job offer being withdrawn.
Job Types: Partātime, Fixed term contract, Temp to perm.
Duty Manager in Sheffield employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Duty Manager in Sheffield
āØTip Number 1
Get to know the company! Before your interview, do a bit of research on the Tropical Butterfly House. Understand their mission, values, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in the role.
āØTip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences and how they relate to the Duty Manager role. We can help you with mock interviews if you need a bit of extra practice!
āØTip Number 3
Show off your people skills! As a Duty Manager, you'll be leading a team and interacting with customers. Be ready to share examples of how you've motivated staff or handled difficult situations in the past. This will demonstrate your ability to manage a diverse team effectively.
āØTip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, itās a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Duty Manager in Sheffield
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your experience in managerial roles, especially in tourism or hospitality. We want to see how your skills match the Duty Manager position, so donāt be shy about showcasing your leadership and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youāre passionate about this role and how you can contribute to our team. Keep it concise but engaging ā we love a bit of personality!
Showcase Relevant Skills: Donāt forget to mention any specific skills that are relevant to the job, like knowledge of health and safety regulations or experience with EPOS systems. This will help us see you as a strong candidate right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itās the best way to ensure your application gets into our hands quickly, and we canāt wait to hear from you!
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
āØKnow the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with daily operations, customer service standards, and health and safety regulations. This will help you answer questions confidently and demonstrate your commitment to operational excellence.
āØShowcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in previous roles. Think about specific situations where you handled challenges or improved service standards. This will highlight your ability to manage a diverse team effectively, which is crucial for this position.
āØPractice Problem-Solving Scenarios
Anticipate questions related to problem-solving and decision-making. Prepare to discuss how you would handle customer complaints or staff performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your proactive approach.
āØAsk Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
