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- Tasks: Welcome visitors, provide excellent customer service, and promote sales in a vibrant retail environment.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and making a difference.
- Benefits: Enjoy 33 days annual leave, free entry to wetland centres, and colleague discounts.
- Why this job: Make an impact while working in a fun, supportive team that loves what they do.
- Qualifications: Friendly personality and commitment to exceptional visitor experiences; retail experience preferred but not required.
- Other info: Part-time role with flexible hours, including weekends and bank holidays.
The predicted salary is between 11 - 16 £ per hour.
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
Responsibilities:
- Greeting every visitor in the visitor centre, admissions area, shop and café, and delivering exceptional standards of customer service.
- Supporting visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till and processing purchases in the shop.
- Promoting and maximising sales opportunities, identifying and responding to visitor needs and providing tailored visitor experience recommendations, proactively upselling and linking products across departments.
- Handling and storing stock effectively, minimising wastage and applying WWT stock control measures, including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sale system (EPOS) and following WWT procedures to maximise sales and generate reliable sales information, including opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.
About You:
To join us as a Retail Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills. Previous experience of working in retail is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.
If this sounds like you then click apply to join our friendly and dedicated team.
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Retail Assistant employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into WWT's mission and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be greeting visitors and providing exceptional service, think of examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! We love a good team player, so come prepared with stories about how you've collaborated with others in previous roles. Highlighting your interpersonal skills will definitely make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our dedicated team at WWT. So, hit that apply button and let’s get started!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and passion for providing an exceptional visitor experience.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got any retail experience, even if it's just a little, mention it! We love seeing how you can contribute to our vibrant trading environment.
Show Enthusiasm: Let us know why you’re excited about the role and working with us at WWT. A bit of enthusiasm goes a long way, and it shows that you’re genuinely interested in being part of our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there.
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Assistant at WWT. Familiarise yourself with their visitor experience standards and think about how you can contribute to creating a warm and welcoming environment.
✨Show Off Your People Skills
As a Retail Assistant, you'll be interacting with visitors all day. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your friendly personality and ability to work as part of a team.
✨Be Ready to Upsell
Think about ways you could promote products or services during your interview. Be prepared to discuss how you would identify visitor needs and suggest tailored recommendations, as this is key to maximising sales opportunities.
✨Ask Questions About the Team
WWT values teamwork, so show your interest by asking questions about the team dynamics and how they support each other. This not only demonstrates your enthusiasm for the role but also helps you gauge if it’s the right fit for you.
