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- Tasks: Welcome visitors, assist with admissions, and provide excellent customer service in a vibrant environment.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and ecosystems.
- Benefits: Enjoy 33 days annual leave, free entry to wetland centres, and colleague discounts.
- Why this job: Make a real impact while working in a fun, supportive team that loves what they do.
- Qualifications: Friendly personality and commitment to exceptional visitor experiences; retail experience is a plus but not required.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 11 - 16 £ per hour.
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
Responsibilities:
- Greeting every visitor in the visitor centre, admissions area, shop and café, and delivering exceptional standards of customer service.
- Supporting visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till and processing purchases in the shop.
- Promoting and maximising sales opportunities, identifying and responding to visitor needs and providing tailored visitor experience recommendations, proactively upselling and linking products across departments.
- Handling and storing stock effectively, minimising wastage and applying WWT stock control measures, including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sale system (EPOS) and following WWT procedures to maximise sales and generate reliable sales information, including opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.
About You:
To join us as a Retail Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills. Previous experience of working in retail is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.
If this sounds like you then click apply to join our friendly and dedicated team.
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Retail Assistant in London employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in London
✨Tip Number 1
Get to know the WWT London Wetland Centre before your interview. Familiarise yourself with their mission and values, and think about how you can contribute to their goals. This will show that you're genuinely interested in the role and the organisation.
✨Tip Number 2
Practice your customer service skills! Since the Retail Assistant role is all about providing an exceptional visitor experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what it’s like to work at WWT and what they look for in a candidate. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and passion for providing an exceptional visitor experience.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you've got any retail experience, even if it's just a little, mention it! We love seeing how you can contribute to our vibrant trading environment.
Show Enthusiasm: Let us know why you’re excited about the role and working with us at WWT. A bit of enthusiasm goes a long way, and it shows that you’re genuinely interested in being part of our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Retail Assistant at WWT. Familiarise yourself with their visitor experience standards and think about how you can contribute to creating a warm and welcoming environment.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your interpersonal skills. Prepare examples of how you've successfully interacted with customers in the past, or how you would handle different visitor scenarios to ensure they have a great experience.
✨Be Ready to Upsell
Think about ways you could promote products or services during your interview. Show that you understand the importance of upselling and linking products, and come up with a few ideas on how you might do this effectively in the shop.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about team dynamics, training opportunities, or how WWT measures success in visitor engagement.
