Duty Manager

Tropical Butterfly House

South Yorkshire

Closing date for applications is: 28th Feb 2026

Overview
We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to manage a diverse team effectively. This role is crucial in maintaining operational excellence and enhancing customer satisfaction.

Responsibilities

• Supervise daily operations to ensure compliance with company policies and procedures.
• Lead, motivate, and develop staff to deliver exceptional service standards.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Monitor staff performance and provide constructive feedback to enhance productivity.
• Ensure that health and safety regulations are adhered to at all times.
• Manage inventory levels and assist with stock control as required.
• Coordinate with other departments to ensure seamless service delivery.

Requirements

• Proven experience in a managerial role within the tourism, hospitality or retail sector is preferred.
• Excellent communication and interpersonal skills to engage effectively with staff and customers.
• Strong organisational skills with the ability to multitask in a fast‑paced environment.
• A proactive approach to problem‑solving and decision‑making.
• Flexibility to work various shifts.
• Knowledge of health and safety regulations relevant to the industry is advantageous.
• A positive attitude with a commitment to delivering outstanding customer service.

If you are passionate about leading teams and ensuring exceptional service delivery, we encourage you to apply for this exciting opportunity as a Duty Manager.

Hours per working day: Between 7.45am – 6pm (March to September) 7.45am – 5pm (October to February) Between 8-10 hours per day.

Pay:
Above minimum wage

Job Specification:

• Unlocking of Centre areas
• Completing daily health & safety checks
• Reporting and recording of any safety issues
• Staff organisation and monitoring throughout the day
• Carrying out and producing daily risk assessments and safe working methods when required
• Ensuring staff are working safely
• Ensuring visitors are behaving safely whilst at the Centre
• Locking up and securing of the Centre at the end of each day
• Leasing with our technical support teams during any technical problems, with till systems, card machines, computers or phone lines
• Dealing with any first aid emergencies
• Helping on car park when required
• Ensuring all end of day duties have been carried out in each section
• Any other duties as reasonably required to meet the business needs
• Knowledge of EPOS systems is desirable
• Certificate in First Aid is desirable
• Certificate in IOSH Safe Management is desirable

Any other duties as reasonably required to meet the business needs

Application Process:
If you would like to apply for this position, please apply through Indeed or alternatively email accounts@butterflyhouse.co.uk with your CV and a brief covering letter. Please include your current notice period if applicable, and salary expectations.

Interview Dates: TBC

Please note: Any offer of employment is conditional on the following documentation being obtained:

• 2 references which are satisfactory to the Company, one of which should be from your current or most recent employer, please provide the names and relevant contact details of your two referees that the Company has your consent to approach for a reference.
• A clean standard disclosure certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists processing basic disclosure certificates UK wide
• Proof of your stated professional and/or academic qualifications – please provide copies
• Proof of your current, valid UK driving licence – you will be asked to produce your licence to the Company for inspection and copying and you must also agree to the Company checking your information online using the Share Driving Licence service and, in this regard, you must co‑operate in generating an access code for the Company to use to access this service.
• Evidence of your right to work in the UK – You will be required to provide the necessary documentation for checking and copying before you start work for the Company.

Offer dependent on the candidate passing an online Health and Safety at Work Course, failure to pass the exam will result in the job offer being withdrawn.

Job Types: Part‑time, Fixed term contract, Temp to perm

BIAZA\’s office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)