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- Tasks: Engage visitors with exciting talks and activities at Highland Wildlife Park.
- Company: Join RZSS, a leader in wildlife conservation and visitor engagement.
- Benefits: Enjoy 34 days annual leave, discounts, and free entry to zoos.
- Why this job: Be part of a mission to protect nature while delivering top-notch customer service.
- Qualifications: Good grades in English or similar experience in customer service required.
- Other info: Fixed term role for 3 months, starting June 2nd.
The predicted salary is between 14000 - 18000 £ per year.
We have 2 vacancies for this 3 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park.
The role involves providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you’ll do:
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards.
- Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development.
- Work closely across relevant teams to deliver and support an agreed range of activities and events.
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role.
- Knowledge and understanding of what makes five-star customer service.
- First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals.
- Engaging customers empathetically to provide information, engage and deal with queries.
What you’ll get in return:
- Starting salary of £23,400 (pro rata).
- 34 days annual leave (pro rata).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Employer contributory pension scheme.
- Staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map. The closing date is midnight Sunday 23 March. Interviews will be held on Tuesday 8 April at Highland Wildlife Park. Start date to be week commencing Monday 2 June.
Discovery Ambassador - Highland Wildlife Park employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discovery Ambassador - Highland Wildlife Park
✨Tip Number 1
Familiarise yourself with RZSS and its mission. Understanding their conservation efforts and visitor engagement strategies will help you connect better with the team during interviews and demonstrate your passion for wildlife.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Engage with a diverse range of people, whether through volunteering or part-time work, to enhance your interpersonal skills and show that you can provide first-class service.
✨Tip Number 3
Prepare to discuss innovative ideas for visitor engagement. Think about activities or talks you could deliver that align with RZSS’s vision, as this will showcase your creativity and commitment to enhancing the visitor experience.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the work culture at Highland Wildlife Park, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Discovery Ambassador - Highland Wildlife Park
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Discovery Ambassador position. Tailor your application to highlight relevant experiences that align with the role.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with diverse audiences and delivered exceptional service in previous roles.
Demonstrate Passion for Conservation: Express your enthusiasm for wildlife conservation and the mission of RZSS in your application. Mention any relevant knowledge or experiences that showcase your commitment to protecting and valuing nature.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Know Your Conservation Facts
Make sure to brush up on RZSS's conservation work and the species at Highland Wildlife Park. Being knowledgeable will not only impress your interviewers but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your interpersonal skills and ability to engage with a diverse range of visitors, as this is crucial for the Discovery Ambassador role.
✨Engage with Enthusiasm
Show your passion for wildlife and education during the interview. Be ready to discuss how you would deliver engaging talks and activities that excite visitors, aligning with RZSS’s mission.
✨Be Ready for Scenario Questions
Expect questions about handling unexpected situations, such as minor customer complaints. Think of examples where you've resolved issues professionally and sought support when needed.
