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- Tasks: Engage communities through creative programmes and deliver exceptional customer service at Edinburgh Zoo.
- Company: Join the Royal Zoological Society of Scotland, a leader in wildlife conservation and community engagement.
- Benefits: Enjoy 34 days annual leave, a healthcare plan, and discounts at the zoo and retail.
- Why this job: Make a real impact while working in a vibrant environment with diverse audiences and exciting activities.
- Qualifications: Degree level education or equivalent experience, plus strong communication and community engagement skills.
- Other info: This is a full-time, fixed-term role with opportunities for salary progression.
The predicted salary is between 24896 - 25518 £ per year.
RZSS – Edinburgh Zoo
Scotland Closing date for applications is: 12th Aug 2025
Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Edinburgh Zoo and in community spaces, in a varied and exciting role engaging communities.
Ensuring a high standard of customer service always. Delivering an innovative and creative activities, talks and community programmes to engage and excite audiences in support of RZSS’ vision and mission.
This is a fixed-term (approx. 5 years) / full-time position.
Some of the things you’ll do:
- Develop and deliver content for community programmes including the creation and tailoring of resource materials (presentations, activities, interactive games) to suit diverse audiences (older, younger, additional needs), often with varying timescales
- Design programmes with inherent flexibility to accommodate varying individual needs and respond effectively to shifting community dynamics
Support the delivery of the ongoing community plan and meet agreed engagement targets - Support relationships that promote the zoos’ resource as a community hub to broaden our reach
- Maintain dynamic first-class customer service and public engagement throughout all delivery focusing on delivering informative, professional presentations and exceeding audience expectations
- Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider Discovery and Learning programme.
What we’re looking for:
- Educated to Degree level in relevant subject or equivalent level of experience in a similar role
- Full Driving license
- Understanding of working with communities and public engagement practices
- Competent in Microsoft Office Suite, including O365 and associated tools (Forms, Word, Excel, PowerPoint, OneNote, Outlook. Task)
- Assertive communicator, confident in dealing with a wide range of stakeholders and presentation formats
- Demonstrable experience in an engagement based position such as delivering community programmes.
What you’ll getin return:
- Starting salary between £24,896 – £25,518 (offer based on experience) with future salary progression up to £27,749 per annum
- 34 days annual leave (pro rata)
- Discount in both retail/catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice, plus up to 8 face to face sessions for all members.
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.
Interested candidates are therefore encouraged to submit applications, as soon as possible.
Apply for this job:
For further information and details on how to apply please visit:
BIAZA\’s office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.
If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.
The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783.Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)
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Community Ranger employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Ranger
✨Tip Number 1
Familiarise yourself with the Royal Zoological Society of Scotland's mission and community initiatives. Understanding their goals will help you tailor your approach during interviews and demonstrate your genuine interest in their work.
✨Tip Number 2
Network with current or former employees of RZSS or similar organisations. Engaging with them can provide valuable insights into the role and the company culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to showcase your experience in community engagement by thinking of specific examples where you've successfully delivered programmes or activities. Be ready to discuss how you adapted to different audience needs and dynamics.
✨Tip Number 4
Practice your presentation skills, as effective communication is key for this role. Consider rehearsing a short talk or activity that you might deliver in the position, focusing on clarity and engagement to impress during the interview.
We think you need these skills to ace Community Ranger
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Community Ranger position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in community engagement and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver innovative programmes.
Write a Strong Cover Letter: In your cover letter, express your passion for community work and the mission of RZSS. Provide specific examples of past experiences where you successfully engaged with diverse audiences or delivered community programmes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Showcase Your Community Engagement Experience
Be prepared to discuss your previous experience in community engagement roles. Highlight specific programmes you've developed or delivered, and how they catered to diverse audiences. This will demonstrate your understanding of the role's requirements.
✨Demonstrate Flexibility and Adaptability
Since the role involves designing programmes that can adapt to shifting community dynamics, share examples of how you've successfully adjusted your approach in past projects. This shows your ability to think on your feet and respond to changing needs.
✨Prepare for Customer Service Scenarios
As customer service is a key aspect of the role, think of scenarios where you provided exceptional service. Be ready to explain how you handled difficult situations or exceeded audience expectations, showcasing your commitment to high standards.
✨Familiarise Yourself with RZSS's Vision and Mission
Research the Royal Zoological Society of Scotland's vision and mission. Understanding their goals will help you align your answers during the interview and show your genuine interest in contributing to their community programmes.
