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- Tasks: Welcome visitors, take orders, serve food, and create memorable experiences.
- Company: Join WWT, a passionate team dedicated to restoring wetlands.
- Benefits: Enjoy free entry to wetland centres, discounts, and a contributory pension scheme.
- Why this job: Make a real impact while working in a vibrant, nature-inspired environment.
- Qualifications: Excellent communication skills and ability to multitask in a fast-paced setting.
- Other info: Flexible hours with opportunities for growth and development.
WWT London Wetland Centre
London
Closing date for applications is: 26th Oct 2025
We have the perfect opportunity for a Casual Catering Assistant ready to join our front of house team at WWT London Wetland Centre, a small visitor attraction, which welcomes 130,000 visitors each year.
You will provide a warm and informative welcome to all our visitors and inspiring them to get closer to nature by providing exceptional customer service. You will be taking orders and payments, making lots of coffee, serving our seasonal menu and clearing tables while engaging with our visitors and giving them an amazing experience.
- Working in front and back of house to ensure the smooth and timely delivery of our catering offer
- Maintaining safe and healthy work environment by following organization standards and Food safety regulations
- Able to work on your own and as a part of the team
- Making sure our visitors will receive welcoming and warm service providing them with unforgettable experience
- Assisting with product presentation
This is a casual position, therefore, hours are offered and worked on an ad-hoc basis as and when required to include weekends and bank holidays. Typically shifts will be worked in the daytime, although, you may be offered evening shifts occasionally for a special event or function.
Internally this role is known as Trading Assistant.
About You
To join the Catering team you will:
- have excellent communication skills – able to interact confidently and clearly with customers and team members
- be adaptable and flexible – comfortable adjusting to different tasks and working conditions throughout the day
- be a Team player – able to work effectively as part of a busy, fast-paced team
- have the ability to multitask – able to manage multiple responsibilities efficiently under pressure
- be self-motivated and proactive
- be versatile in work areas – comfortable working both front of house (serving customers, taking orders) and in the kitchen (pot wash, maintaining hygiene, preparing food).
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
BIAZA\’s office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.
If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.
The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)
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Casual Catering Assistant employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Catering Assistant
✨Tip Number 1
Get to know the WWT London Wetland Centre! Familiarise yourself with their mission and values. When you walk in for your interview, you’ll be able to show that you’re not just another candidate, but someone who genuinely cares about their work.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle tricky situations. Being able to demonstrate your communication skills will set you apart from the rest.
✨Tip Number 3
Be ready to showcase your adaptability! The role requires flexibility, so come prepared with examples of how you’ve successfully juggled multiple tasks or adapted to changing environments in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WWT team and contributing to their amazing work.
We think you need these skills to ace Casual Catering Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission at WWT.
Tailor Your Application: Make sure to tailor your application to the Casual Catering Assistant role. Highlight your customer service skills and any relevant experience in catering or hospitality. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Know the Venue
Before your interview, take some time to research WWT London Wetland Centre. Familiarise yourself with their mission and values, especially their focus on restoring wetlands. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Casual Catering Assistant, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or handled difficult situations with customers. This will demonstrate your ability to engage with visitors and create memorable experiences.
✨Be Ready to Multitask
In a fast-paced environment like catering, multitasking is essential. Think of times when you've successfully managed multiple responsibilities at once. Be ready to discuss how you prioritise tasks and stay organised, especially during busy periods.
✨Emphasise Teamwork and Flexibility
WWT values teamwork and adaptability. Share examples of how you've worked effectively in a team and adapted to changing situations. Highlight your willingness to take on various roles, whether it's serving customers or helping in the kitchen, to show that you're a versatile candidate.
