At a Glance
- Tasks: Engage with visitors and support animal welfare while delivering interactive experiences.
- Company: Join RZSS, a leading conservation charity dedicated to wildlife and education.
- Benefits: Enjoy 34 days annual leave, healthcare plan, and free entry to zoos for you and friends.
- Why this job: Be part of an exciting team that inspires others about animal care and conservation.
- Qualifications: Good education level with customer service skills and a passion for animals required.
- Other info: Fixed-term role for 8 weeks; apply quickly as positions may fill fast!
RZSS – Edinburgh Zoo
Scotland Closing date for applications is: 5th Aug 2025
The role
With direction from your Team Leader and Senior Keeper, perform all assigned duties to ensure the smooth running of the allocated animal section/project, aiming to optimise the quality of animal welfare and to deliver or support delivery of an innovative and creative programme of live animal interactive activities to engage and excite visitors in support of RZSS’ vision and mission.
2 x fixed-term roles within our Experiences team.
Some of the things you’ll do:
- Engage with and support visitors, ensuring your message is consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking public talks, tours and Keeper for a Day experiences.
- Support delivery of all aspects of an agreed range of the Animal Engagement and Interaction Programme, e.g. Keeper experience, animal shows and encounters, daily talks and events, and contribute to its further development.
- Help to ensure animal welfare, husbandry and management is of the highest standard, taking into account relevant legislation and best practice animal management.
- Contribute to enclosure design, maintenance, enrichment and enclosure furnishing to ensure it meets all the needs of the animal and is presentable to the public, e.g. positive visitor engagement and suggest ideas for development to team manager.
- Collate and record detailed and accurate animal records via daily record sheets in relation to the good management of the animal collection and animal training, and to ensure accurate data (e.g. weigh, behaviours, births, deaths and treatments received) can be input to the Zoological Information Management System (ZIMS).
What we’re looking for:
- You’ll have a good level of education at standard grade or equivalent qualifications (including English, Mathematics and Sciences)
- First-class customer service, e.g. interpersonal skills and ability to engage with the public
- Can demonstrate an interest in animals with some practical experience in a zoo or animal-related environment For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.
What you’ll get in return:
- 37.5 hr working week on a fixed term basis (includes weekend working)
- 34 days annual leave (pro rata)
- Access to a healthcare plan
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.
Interviews are expected to take place on 13 and 14 August 2025.
Apply for this job:
For further information and details on how to apply please visit
BIAZA\’s office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.
If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.
The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783.Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)
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Animal Keeper x 2 (8-week contract) employer: BIAZA (British and Irish Association of Zoos and Aquariums)
Contact Detail:
BIAZA (British and Irish Association of Zoos and Aquariums) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Animal Keeper x 2 (8-week contract)
✨Tip Number 1
Familiarise yourself with RZSS's mission and vision. Understanding their goals will help you align your responses during the interview, showcasing how your values match theirs.
✨Tip Number 2
Engage with the zoo community before your interview. Attend events or volunteer at local animal-related activities to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of your customer service experience. Think of situations where you successfully engaged with the public, as this role heavily focuses on visitor interaction.
✨Tip Number 4
Research best practices in animal welfare and management. Being knowledgeable about current standards will demonstrate your commitment to high-quality care and could set you apart from other candidates.
We think you need these skills to ace Animal Keeper x 2 (8-week contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Animal Keeper position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any practical experience you have in a zoo or animal-related environment. Include specific examples of your interactions with animals and visitors, showcasing your customer service skills and passion for animal welfare.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention your understanding of RZSS's mission and vision, and explain how you can contribute to their goals through your work as an Animal Keeper.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at BIAZA (British and Irish Association of Zoos and Aquariums)
✨Show Your Passion for Animals
Make sure to express your genuine interest in animal welfare and conservation during the interview. Share any relevant experiences you've had with animals, whether through work or volunteering, to demonstrate your commitment to the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves engaging with visitors, be ready to discuss how you would handle various customer service situations. Think of examples where you've successfully communicated with the public or resolved issues, as this will showcase your interpersonal skills.
✨Know the Organisation's Mission
Familiarise yourself with RZSS's mission and vision before the interview. Being able to articulate how your values align with theirs will show that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Demonstrate Teamwork Skills
The role requires collaboration with team members, so be prepared to discuss your experience working in teams. Highlight specific instances where you contributed to a group project or supported colleagues, as this will illustrate your ability to work well within a team environment.