Do you love providing great customer service, solving problems and making sure everything runs smoothly from order to delivery? And are you looking for a job in an international company with fantastic colleagues, a great culture and world-class products? Then our job as Customer Operations Analyst at our Brighton office, with a starting date as soon as possible, could be the right one for you. What we do: We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences. About our company: We’re growing. In the span of just four years, five companies have joined the Biamp family, increasing our product offerings and expanding our presence within the global market. We’re global. Installed in thousands of applications in over 100 countries, our products are supported by our employees located throughout 15 Biamp locations worldwide. We’re empowered. Joining a scaling company means employees have greater opportunities to gain experience while effecting genuine change within the organization. We’re cutting-edge (but local about it). Initial design, engineering, manufacturing, and testing are all managed within our own facilities, leading to shorter lead times, faster responses, and greater convenience for our clients overall. Job Summary As Customer Operations Analyst, you report directly to the Operations Site Manager and become an important part of the team supporting Biamp’s customers across the UK and Europe. Your role is all about making sure our customers receive the highest possible level of service throughout the order and fulfilment process. You will process customer orders in our ERP system, manage orders and customer enquiries through our ticketing system, and act as an important point of contact for customers when they need information or support. You will work closely with customers as well as colleagues across Sales and Operations, making sure orders are processed correctly, questions are resolved quickly and products reach customers as smoothly as possible. This is a role for someone who enjoys combining customer interaction, problem solving, coordination and attention to detail in a busy international environment. Your tasks and responsibilities Customer Service
Customer Operations Analyst employer: Biamp
Biamp is an exceptional employer that fosters a dynamic and collaborative work culture in its Brighton office, where employees are encouraged to innovate and grow. With a strong focus on professional development, Biamp offers numerous opportunities for career advancement while providing a supportive environment that values teamwork and creativity. The company's commitment to the AV/IT industry ensures that you will be part of a forward-thinking team dedicated to delivering cutting-edge solutions to clients across the UK.
