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For Companies At a Glance
- Tasks: Support customers with technical queries and assist in AV setups.
- Company: Biamp creates innovative audio and video solutions for over 40 years.
- Benefits: Enjoy a competitive salary, 25 days holiday, health insurance, and pension.
- Why this job: Join a growing team, work with cutting-edge technology, and make a real impact.
- Qualifications: Experience in AV systems and strong communication skills are essential.
- Other info: This role is desk-based with some travel and customer interaction.
The predicted salary is between 36000 - 60000 £ per year.
Do you wish to work with some of the best and most innovative audio and video solutions? Are you passionate about helping customers create the experiences they had expected by guiding, training and assisting them? Then our job as AV Applications Engineer at our Brighton office could be the right one for you.
What we do
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.
About our company
We’re growing. In the span of just four years, five companies have joined the Biamp family, increasing our product offerings and expanding our presence within the global market. We’re global. Installed in thousands of applications in over 100 countries, our products are supported by our employees located throughout 15 Biamp locations worldwide. We’re empowered. Joining a scaling company means employees have greater opportunities to gain experience while effecting genuine change within the organization. We’re cutting-edge (but local about it). Initial design, engineering, manufacturing, and testing are, in a majority of our products, managed within our own facilities, leading to shorter lead times, faster responses, and greater convenience for our clients overall.
Job Summary
As an AV Applications Engineer you assist customers with technical questions, product and design problems, technical training, and occasional site visits. You will have daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of complex technical issues. You are also overseeing the local AV setup in the office in Brighton. This job is desk-based with a bit of travel. It is for you who are looking for stability while still working with fantastic products and technology as well as having a great deal of customer interaction over phone, mail and chat. You will be a part of our European Customer Experience Team and work out of our office in Brighton.
Your tasks and responsibilities
- Provide expert and friendly technical support to Biamp’s customers by phone, email and chat.
- Provide commissioning, optimization and design assistance.
- Troubleshoot and resolve a range of technical issues to an advanced level.
- Coordinate returns and repairs of Biamp products as needed.
- Document and escalate issues to engineering or other departments as required.
- Make occasional site visits to customer installations, and conduct occasional customer trainings.
- Internal testing, content creation and documentation for new products.
- Contribute to Biamp’s online knowledgebase.
- Assist with product set-up and staging at tradeshows.
- Oversee the local AV setup at the office in Brighton.
Qualifications
- Experience in the Audio/Video/Control Systems industry.
- Relevant degree or professional qualifications desirable.
- Good foundational knowledge of audiovisual systems and solutions.
- Proven system design, implementation, and troubleshooting skills.
- Good understanding of control and media networking.
- Good technical presentation and training skills.
- Strong verbal and written communication skills in English.
Compensation and Benefits
- Competitive salary.
- 25 days of holiday.
- Health insurance, work insurance and pension.
Recruitment process
The deadline for applying is 10/03 and we will ensure you get response as fast as possible. If we see a potential match, you will be invited to participate in an interview process, where you will get the chance to meet our Applications Engineering Manager and our Senior Manager for Customer Experience for Europe. Press Quick Apply, attach your resumé or LinkedIn profile, answer a few questions and we will get back to you.
Best, Biamp
AV Applications Engineer employer: Biamp
Contact Detail:
Biamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Applications Engineer
✨Tip Number 1
Familiarise yourself with Biamp's product range and recent innovations. Understanding their audio and video solutions will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges faced by the AV Applications Engineer role.
✨Tip Number 3
Prepare to discuss your troubleshooting and technical support experiences in detail. Be ready to share specific examples of how you've resolved complex issues in the past, as this is a key part of the job.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Since the role involves customer interaction, demonstrating your ability to convey technical information clearly will be crucial.
We think you need these skills to ace AV Applications Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an AV Applications Engineer. Familiarise yourself with the technical skills required and how your experience aligns with the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in the Audio/Video/Control Systems industry. Emphasise your technical skills, system design experience, and any customer interaction roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for audiovisual solutions and your ability to assist customers. Mention specific experiences where you've provided technical support or training, and how you can contribute to Biamp's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Biamp
✨Showcase Your Technical Knowledge
As an AV Applications Engineer, you'll need a solid understanding of audiovisual systems. Be prepared to discuss your experience with audio/video/control systems and any relevant projects you've worked on. Highlight your troubleshooting skills and how you've resolved complex technical issues in the past.
✨Demonstrate Customer Interaction Skills
Since this role involves daily interaction with customers, it's crucial to showcase your communication skills. Prepare examples of how you've successfully assisted customers in the past, whether through phone, email, or chat. Emphasise your ability to provide friendly and expert support.
✨Prepare for Technical Scenarios
Expect to face technical scenarios during the interview. Brush up on common AV problems and think through how you would approach troubleshooting them. This will demonstrate your problem-solving abilities and your readiness to handle real-world challenges.
✨Research Biamp and Its Products
Familiarise yourself with Biamp's product offerings and recent innovations. Understanding the company's mission and values will help you align your answers with what they are looking for. It also shows your genuine interest in the role and the company.
